deckofficer
Newly Enlightened
Just over one month ago I placed my first order with Banggood for a higher end flashlight, battery charger and (4) 18650 cells. I had been hesitant in ordering from China but the good reviews here changed my mind. Plus the default setting for ordering included an insurance payment for each item ordered. So no matter my reservations I figured it would be a safe purchase. The flashlight and charger arrived but not the battery shipment. As of this date I have had 9 email exchanges with Banggood but no mention as to their action. They did produce a tracking number that had minimal entries and only showed arrival to US but didn't even mention the port. I have asked for the USPS tracking number for the package's movements here in the US but they haven't supplied me with that number. Any time I order from a domestic shipper they always supply via email the USPS tracking number.
I finally ordered the cells from a domestic shipper and was given a USPS tracking number and they arrived on the promised date at my local post office.
My take away from my first experience ordering from a shipper in China, I won't do it again. I consider myself lucky that the $180 light arrived even though the $20 worth of 18650 cells did not.
I'm not writing this to bash Banggood but rather a warning that if a shipped item is lost and you paid insurance on it from a domestic shipper, it is quickly settled instead of 3 weeks worth of email exchanges and no remedy.
I finally ordered the cells from a domestic shipper and was given a USPS tracking number and they arrived on the promised date at my local post office.
My take away from my first experience ordering from a shipper in China, I won't do it again. I consider myself lucky that the $180 light arrived even though the $20 worth of 18650 cells did not.
I'm not writing this to bash Banggood but rather a warning that if a shipped item is lost and you paid insurance on it from a domestic shipper, it is quickly settled instead of 3 weeks worth of email exchanges and no remedy.