Customer Service?

[Norm]

Also, is it possible to redirect from Peak's site?

http://www.peakledsolutions.net/Shop/Dealer_Locations.html

Norm

 

[DUMDUM]

Thanks Norm

Bob

 

[jabe1]

Yeah, I'm aware of that, It doesn't bother me at all, I've got you bookmarked. Just a thought about how to help those who are, lets say, less patient.

 

[whacko]

Yeah, I'm aware of that, It doesn't bother me at all, I've got you bookmarked. Just a thought about how to help those who are, lets say, less patient.

Or, not necessarily less patient but unaware that Peak is having difficulty handling orders through their own web store.
Afterall its not like the website is very informative, if a product is up for sale how is anyone supposed to know its not in stock

 

[CaNo]

Wow, dealing with Bob from RMSK was such a great experience. Customer service and all. He also will ship fast via UPS so you don't have to wait 3 months from Peak. Peak needs a little more time to collect themselves with these new projects. I went ahead and sent Peak an email to refund my money for the Peak Eiger I had ordered from them. Hopefully I receive a refund... But I suggest you guys check out Bob's website at RMSK above. Thanks for answering all my questions Bob, and I am looking forward to getting my new Peak Eiger AAA SS #4 Wide w/ Momentary Switch in a couple days!

Regards,
Christian A.

 

[choombak]

Wow, dealing with Bob from RMSK was such a great experience. Customer service and all. He also will ship fast via UPS so you don't have to wait 3 months from Peak. Peak needs a little more time to collect themselves with these new projects. I went ahead and sent Peak an email to refund my money for the Peak Eiger I had ordered from them. Hopefully I receive a refund... But I suggest you guys check out Bob's website at RMSK above. Thanks for answering all my questions Bob, and I am looking forward to getting my new Peak Eiger AAA SS #4 Wide w/ Momentary Switch in a couple days!

Regards,
Christian A.

<wish>
And now if Bob starts accepting international orders as well... *sigh*
</wish>

Interestingly, all my experiences with Peak have been fantastic over email - either a response from Curt or Robyn, with quick shipment of lights (I have waited worst case for about 3 weeks, and best case for 4 days!). Maybe I was lucky to have ordered when they had less work load.

 

[whacko]

All's well that ends well, I got my lights from Peak.
I would encourage anyone still waiting on orders to just keep trying to reach Robyn & Curt, the quality of their product speaks for itself even if there is a long wait sometimes for them to arrive.

 

[randyo]

I'm happy for you but I'm still waiting after more than 3 months.