Trust me, after several years of working via written communication with people here in the US, plus Europe and the Far East, you cannot always judge someone from their written word, at least not on a forum.
I think Waynes words were accurate, and have NEVER known the Shoppe to be lacking on customer service, except the completely understandable problems with e-mails - Wayne and Cindy get more real e-mail that I get spam, I'm sure, so I totally understand the occasional missed mail.
I'm sure the unaddressed issue of the 1x123 vs. 2x123 bodies was just an oversight - Wayne goes above and beyond to be honest and fair. In all my dealing with him, he would never try to screw someone. I am willing to bet he is in this becasue a hobby turned into a buisness, which I personally know first hand takes most of the fun out of it!
Having a little patients with people who are trying to bring us new technology that the mainstream industries are too slow to get is a MUST. Wayne dove on the Cree XR-E thing and had turn-key units available before some of us modder-junkies could - that says ALOT about trying to meet demand for new products!
Fear not Kid - Wayne will take care of you, and remember, when someone is trying to offend you, it will be obvious, not subtle. I try to let those slide - whether it's my interpritation or not, life is eaiser that way!
Josh