A month or so ago while out shooting with family, our picnic table was accidentally knocked over and my Leica 8x32's fell top down, onto the ground in powdery dirt and forest ash. I didn't try to clean them there, I just carefully set them aside to clean back at the ranch house. They're fully waterproof so I just ran them under lukewarm running water and dried them off. After cleaning I was thankful to find that the lenses were perfectly untouched and the polycarb body didn't have a mark on it!
Unfortunately when I rotated the focus ring, gone was the glass smooth precision that existed before and now it was terribly gritty. I rewashed the focus area then blew it out with compressed air. Still no luck. It was obvious that there wasn't anything I was going to be able to do to get the dirt out. I had to send them back to the Leica Repair facility on the east coast to get fixed. The rep on the phone warned me ahead of time that it's busy this time of the year and that it could take two months. I thought that was a long time but we'll just wait and see how things play out and how well the "no fault" warranty works out. I let you guys know as soon as I hear something about them.
Update to damaged Leica 8X32 bins;
Leica did have my bins back in NJ for a full 2 months due to back logged repair work, which they did warn me about. I received them back and I'm always a bit eager or apprehensive to see how everything turned out when I send something back for repair work, whether it's a binocular, knife or automobile. Since I'm so particular about the lenses and coatings, they're of course the first thing that I wanted to look at closely. Upon opening the box, I found that they had wrapped them in a sealed plastic bag which not only showed me that they hadn't been tampered with but that they wouldn't be exposed to dust or grime during shipping. Nice touch, and made me less apprehensive about the objective lenses since they don't have covers. As it turned out all of the lenses were as perfect as when I sent them in. I also, noticed that there wasn't a single mark or finger print anywhere on the bins. They were perfect and looked they there were worked on inside of an operating room. I also had a pair of split rings attached to the stock strap mounts which allow me to quick detach from my slide and flex bino harness. I noticed that they were missing and thought, "oh darn, I'll have to get some new ones." To my surprise they were placed inside of a mini zip lock bag and taped to the inside of the box so they they wouldn't be lost.
Now to the reason I sent it in for, the focus mechanism. In short, it's awesomely smooth with just the right amount of resistance. Not even a hint of catching or grittiness and I would say that the focus now feels even better than when it was brand new. Here is a list of the things Leica performed on my bin when it was there:
1)Repair and adjust focus
2)Adjust collimation
3)Clean optics
4)Clean, lubricate and adjust every function
Wow! All this because I dropped them in a pile of dirt and ashes when the table they were sitting on fell over. The best part of all, "Charges..... 00.0"
In conclusion, I couldn't be more pleased with the service that Leica provided. Yes, they were back logged but the representative warned me up front that it could take up to 60 days and it was. It's great to see that the technicians over a Leica obviously take pride in their work as they really provided a first class repair. I wouldn't hesitate to purchase anything from Leica after seeing the kind of support and professionalism that I have. Great products, great support, great company.