I recently had a battery purchasing experience with Amazon I want to share with you guys, it may help or it may not...
I ordered and received a quad of AA Eneloop Pros and a quad of AA Maha Powerex batteries. They came packaged in a typical shipping box from Amazon. Both quads were sold by Amazon and not a second party distributer.
The Powerex package was in mint condition, but was completely opened with the clear plastic seal completely removed from the cardboard package. The Powerex battery case was loose inside the shipping box and one AA battery was removed from the battery case and was loose inside the shipping box. To say I was disappointed would be an understatement. I was looking at a quad of batteries that now I had doubts of being new and unused. Where they a returned and possibly used quad from another customer?
I have a need for batteries and did not want to mess with having to contact Amazon and go through a lengthy return process, so instead I ran a discharge on them and got the following results:
1-276mAh
2-294mAh
3-289mAh
4-286mAh
Seemed kind of low to me for batteries straight out of the package in supposed new and never used condition when they are rated at 2700mAh...(Maybe I am wrong?) At this point I figured what the heck, might as well do a break-in since I have no idea what I have here....which resulted in the following:
1-2539mAh
2-2544mAh
3-2534mAh
4-2530mAh
Which shows they are now within minimum capacity of 2500mAh per Maha.
So life is well....
But last night the more I thought about it, the more I figured I should at least e-mail Amazon and let them know about my disappointment and that I would not be seeking a refund or replacement at this point, but I may not order batteries from them again. So I did.
Within five hours, I received a response from Amazon apologizing for the issue, to consider it an isolated incident and to give them another chance in the future. To make things right they are sending me a replacement quad of batteries at no cost, with a guaranteed delivery date of tomorrow.
Given Amazon's quick and responsive customer service, I more than likely use them again, but the whole experience soured me on ordering batteries over the internet.....I may just try and buy them in stores from now on instead. :sigh: