Just got this from wicked:
From: "Wicked Lasers - Sales & Customer Service"
Date: August 20, 2010 1:21:46 PM PDT
To: lensman137
Subject: Re: Order status
Dear Wicked Lasers customer,
Arctic G2 Lasers have begun shipping. Due to the last-minute
implementation of the SmartSwitch as well as a high volume of orders,
customers who purchased first will receive priority status in the
order of shipping. In order to avoid customs-related delays, we will
not be providing tracking numbers for Arctic orders at this time. You
will be notified when your order is shipped out and you'll receive the
date when the package is scheduled to be delivered. Most current
Arctic customers should receive their shipment notification emails
sometime next week. We did not expect so many orders and we feel that
the addition of extra safety features is a good idea even though it
has taken us longer.
We are no longer taking orders for the Arctic G1, the version without
the smartswitch. *We will ship previous requests for the Arctic G1
however; we are hoping that those whom requested G1s would give great
thought to changing their order back to an Arctic G2 Smartswitch
Version. *You may do this by emailing us with "Change order back to G2
[order number]" in the subject field.
If for any reason, you would like to receive a refund prior to
shipping, please notify us immediately by sending us an email with
"Cancel order [order number]" in the subject field.
If your question was about a Pulsar or Lunar, we will be getting them
in stock this week and in consequence they will begin shipping next
week or sooner.
If you want to know why your payment hasn't been deducted from your
bank account it is most probably because we often don't capture
payments until we're ready to ship your order.
If your question was about the price difference between the Spyder III
532nm laser and the Arctic laser, it's because they have different
manufacturing processes. The Spyder III 532nm laser has crystals
inside that convert IR light (1064nm) to green light (532nm) thus
making the final product more expensive due to precision alignment of
the crystals.
Should you require further assistance don't hesitate to contact us.
We're very sorry about the inconveniences and delays. We appreciate
your patience and look forward to doing business with you again.
--
Best regards,
Wicked Lasers
Customer Service
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