I sent my wizard pro back on July9 due to the standby heat up issue. I sent it by registered airmail, with tracking number. I also took the photo of the packaging / the bill from my post service and sent them to Sandra on that shipping date. Unfortunately, my light got lost in China, at Guangzhou International.
I've contacted ArmyTek about situations when my flashlight was lost in the way. They informed me that all such cases are considered and solved individually.
Anyway in my case, They will send me the new light as soon as it goes through the tests, And it doesn't matter if they manage to find the lost one or not.
Yesterday, August 6, they just refund 15$ to me for the return shipping cost. I should get the replaced light shortly.
I'm very appreciate with the way they respond to my problem.