Does anyone know how to Contact Klarus????

thrwbck77 · Feb 25, 2015

I have been trying to contact Klarus usa distributor, and the main Klarus distributor for months now. I called and only once got an answer about 2 months ago they said they would send out the replacement part i needed but never received anything. and after many emails and calls i can not think of a way to get in contact with them.

worst customer service ever.

thrwbck77 · Feb 25, 2015

Ooo i forgot to say i also have emailed all accounts on webpage, 3 of 6 are not active. Called every extension number #102,103,104,106,108 ect... no one picks up and no one answers their voice mail. any other ideas with someone that has had this problems would be great.

Bill S. · Feb 25, 2015

I've tried contacting Klaruslightusa dot com via email a number of times with a question about my Mi1A Ti. Never got a response, and no bouncebacks so the emails were indeed delivered. So I finally contacted Klaruslight dot com and at least I got an answer to my question.

gurdygurds · Feb 25, 2015

This is how I have always communicated with Klaus in the past. I send their malfunctioning lights back for a refund and buy something that's not a pile of poo. It's been fairly easy.

GoingGear.com · Feb 26, 2015

thrwbck77 said:
I have been trying to contact Klarus usa distributor, and the main Klarus distributor for months now. I called and only once got an answer about 2 months ago they said they would send out the replacement part i needed but never received anything. and after many emails and calls i can not think of a way to get in contact with them.

worst customer service ever.

They're just a distributor, not the official Klarus contact. Go direct to the factory:

http://www.klaruslight.com/

thrwbck77 · Feb 28, 2015

GoingGear.com said:
They're just a distributor, not the official Klarus contact. Go direct to the factory:

http://www.klaruslight.com/

thanks i contacted them the other day i am not calling them though with it being international calling but i also been waiting on there email back.

TheeBadOne · Mar 16, 2016

I too am done with Klarus. I had the original XT-11 (600 lumen) and now the upgraded XT-11. Both had the secondary tail light switch quit working after about 1.5 yrs.
On the original XT-11 about 3 yrs ago they did respond to my email and offered to have me ship it in for repair. I tried to get them to send me the part so I wouldn't be w/o a duty light. No dice, and they eventually quit responding to me.
I purchased an upgraded XT-11 to replace it, since I loved the feature set so much. Unfortunately, same issue. Now when I've tried to email several times over the past 2 weeks I get zero reply.

I'm going to order a Fenix and hope for better luck. Before buying a Fenix I have emailed their support email address with a question to test how responsive they are.

If anyone gets any satisfaction from Klarus for repair please update!
I bought both from Amazon.com and will be contacting them to advise of Klarus and their non-response to warranty requests.

mcnair55 · Mar 16, 2016

TheeBadOne said:
I too am done with Klarus. I had the original XT-11 (600 lumen) and now the upgraded XT-11. Both had the secondary tail light switch quit working after about 1.5 yrs.
On the original XT-11 about 3 yrs ago they did respond to my email and offered to have me ship it in for repair. I tried to get them to send me the part so I wouldn't be w/o a duty light. No dice, and they eventually quit responding to me.
I purchased an upgraded XT-11 to replace it, since I loved the feature set so much. Unfortunately, same issue. Now when I've tried to email several times over the past 2 weeks I get zero reply.

I'm going to order a Fenix and hope for better luck. Before buying a Fenix I have emailed their support email address with a question to test how responsive they are.

If anyone gets any satisfaction from Klarus for repair please update!
I bought both from Amazon.com and will be contacting them to advise of Klarus and their non-response to warranty requests.

Would love to know what you sent Fenix for your test response.

vadimax · Mar 16, 2016

If you need a tactical double switch, Nitecore P20 might be an alternative:

TheeBadOne · Mar 16, 2016

mcnair55 said:
Would love to know what you sent Fenix for your test response.

I asked what is the usual response time for a warranty request and if they have a USA repair center.
Below is the reply I received in less than 1 day:

Yes, our service department is in the US. Typical turnaround for repairs is 1 week. Please, espond to this email with your name, the light model and serial number and what the issue is, and I will get you taken care of.

Thank you
Colt Blevins

Kudzu · Mar 16, 2016

I'm going to order a Fenix and hope for better luck. Before buying a Fenix I have emailed their support email address with a question to test how responsive they are.

Heh. I'm going to have to remember that one. I've always gotten great customer service from the two most prominent US Fenix dealer/distributors. If you have an REI near you (or online) they sell some Fenix models, and will refund any purchase for any reason for up to a year …

Does anyone know how to Contact Klarus????

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