Esperologist
Newly Enlightened
Warning : I think I sound rude in this, but I can't think of a nicer way to word it right now.
Working at a reseller, we got in an order of Peak flashlights and have sold several of them now.
I was a little suspicious when we first received our order and about half of it was wrong.
Now, we can't get in touch with them at all.
In December (2014) a customer purchased a Logan 17500 from us.
He received it by the end of December as it was faulty from arrival.
With some help from a previous thread I posted on these forums, we confirmed that it truly was faulty.
We contacted Peak to ask what action they would like taken.
After a few weeks of attempts both by myself and the customer, they finally replied to the customer.
He sent the flashlight to Peak in the middle of January.
Well... over six months later and we can't get them to respond as to the status of his flashlight.
I am sending them yet another email today, but I'm expecting to still get a lack of response.
We actually have had a few people contact us about models that are out of stock or we don't have yet... but we can't order anything since Peak just won't respond to us.
So, has something happened to Peak that I haven't heard about yet?
I tried looking around, but couldn't find anything... and their site is still up.
Basically, has anyone been able to communicate with Peak in the past six months?
Working at a reseller, we got in an order of Peak flashlights and have sold several of them now.
I was a little suspicious when we first received our order and about half of it was wrong.
Now, we can't get in touch with them at all.
In December (2014) a customer purchased a Logan 17500 from us.
He received it by the end of December as it was faulty from arrival.
With some help from a previous thread I posted on these forums, we confirmed that it truly was faulty.
We contacted Peak to ask what action they would like taken.
After a few weeks of attempts both by myself and the customer, they finally replied to the customer.
He sent the flashlight to Peak in the middle of January.
Well... over six months later and we can't get them to respond as to the status of his flashlight.
I am sending them yet another email today, but I'm expecting to still get a lack of response.
We actually have had a few people contact us about models that are out of stock or we don't have yet... but we can't order anything since Peak just won't respond to us.
So, has something happened to Peak that I haven't heard about yet?
I tried looking around, but couldn't find anything... and their site is still up.
Basically, has anyone been able to communicate with Peak in the past six months?