I just ordered a couple spare Arc6 reflectors over the phone, so they are still available. $5 apiece from Arc.
With their less then stellar CS history, I hope you actually get them...
I just ordered a couple spare Arc6 reflectors over the phone, so they are still available. $5 apiece from Arc.
This isn't really customer service, it's sales. I bought a product and they are contractually obligated to deliver it. Sticking some parts in a box and taping a label to it is a couple orders of magnitude easier than servicing a faulty microcontroller; I'm not too worried about their ability to handle it.With their less then stellar CS history, I hope you actually get them...
This isn't really customer service, it's sales. I bought a product and they are contractually obligated to deliver it. Sticking some parts in a box and taping a label to it is a couple orders of magnitude easier than servicing a faulty microcontroller; I'm not too worried about their ability to handle it.
I'm just getting these so I can offer them to people who don't have spare parts lying around all over the place.
I'm really kinda torn...Do I get a refund, or a replacement? I really want to like this light, but I'm not sure.
I think Dealextreme might have some lights in stock that you will love...
Replacement. You can always sell it later. Unless I missed something, you're the only person who's reported a problem thus far, so the chances of getting a second defective unit are very small.I'm really kinda torn...Do I get a refund, or a replacement? I really want to like this light, but I'm not sure.