ledmitter,
Let me elaborate the story for you so far. I ordered this Klarus XT11 26 days ago, at which point I just now found out via a letter from the post master NCOIC, th host country address ie Qatar was listed as the default address (not APO) and ended up going to the qatari postal service. It's a minor mistake on goinggear's part, but a huge mistake sending my order right to qatari customs and not to my base postal service. Long story short and 25 days later, they finally decided to refund me after I was about to lose my mind from checking the mail everyday that takes 6 to 10 days at longest from the states on oversea shipment. Now a waiver is needed to claim the "tactical in nature flashlight" and I said **** it all together and ordered another one which is awaiting me at home. On top of that I spoke with andy who offered no apology after my 25 day inconvenience as a soldier. I NEEDED THAT LIGHT FOR DEEP IED PLACEMENT CAVITY CHECKS ON LARGER VEHICLES! When I called back in frustration, all andy did was refund the light without any follow up apology on the something that was originally thier fault. It was almost like he was rushing me off the phone after I waited as long as I did! Needless to say, I called back the next day and said I was indeed ready to cancel my second order of the second Klarus XT11 because of my previous customer service experience with andy not giving a damn and just rushing me off the phone with the refund.
I will not end my findings there. Like I said I called the next day also with my formal complaint email and kyle came to my attention. He was very understanding and even offered to send something extra in leu of my inconvenience. I turned it down but he insisted and THAT'S RECTIFYING the situation. I didnt care about the Klarus XT11 as I was ready to send both the dang lights back because of andy's inability to see after 25 days later and on thier fault, frustrated about the whole situation. It was like a complete change when I was on the phone with kyle, very kind to listen and understand the situation I dealt with. Im not going to see the second order till a couple months down the road because of Qatari customs red flagged it as a tactical item. But I will ship that damn light off to goinggear and be done with it. Having good relations with the dealer is just important to me as the light itself. They sent me some colored diffusers, and all I wanted was an apology for a mistake one of the guys unfortunately made. Mistakes happen, but be apologetic after a mistake was made. I forgive X who made the mistake at goinggear=)... Sot that's the story so far. Goinggear is a solid company and just made a mistake. Nothing bad about that. But I'm not her4e to beat a dead horse more than it already is. I'm here to tell any first time deploying soldiers DO NOT PUT IN OR ALLOW THE COMPANY OF WHICH YOU ARE ORDERING FROM TO PUT IN THE HOST COUNTRIES ADDRESS!!! ie kuwait, afghanistan, Qatar.. This is what I got so far ledmitter. I'm just one guy with one experience.