KuanR
Flashlight Enthusiast
Glad you saw this before the Paypal filing is up. At least you will have that option. Good luck hope you get either the light or your money back
I'm a noob. Read too many good posts before the bad ones. Order placed via Lummi website 9/13/2012 for Wee SS w/ USB charger. Anxiously waiting for Rob's e-mail saying the item has been shipped. Hope it comes. Will file a claim w/ paypal on 10/26 (within my 45 days) if no communication/progress has been made. Would prefer the light, but at least would like my money back if I will not be receiving it.
Any help/guidance from fellow CPF members greatly appreciated - especially those who communicate with Rob.
I'm sure the members here with outstanding orders will be so pleased to hear how Rob has improved his customer service.If you are worried about your order based on what you read on cpf I'm not surprised and don't blame you, i was too. However in the interest of adding balance to this thread (and indeed sub forum) I feel I should share my experience.
I'm still happy with my only personal experience with him, a repair on an older Raw, but given his flat refusal to address any of his older customers, I'd think one would be best not dealing with him at all unless they could hold the light in their hand before they handed him the cash.I'm sure the members here with outstanding orders will be so pleased to hear how Rob has improved his customer service.
Your good news will do nothing to convince those members that Rob has changed his ways until all of those outstanding orders are fulfilled.
Norm
Hey Dan, when you paid with paypal was it linked to and paid with a credit card? If so, and depending on the time allotted to do so by your credit card provider, you may be able to initiate a chargeback.
I understand wanting to give the benefit of doubt to him and another chance to make it right but his history as of late has shown the odds for this happening are slim to none. As nice as his lights are, I would strongly urge you to pursue getting your funds returned to you. His lights pop up on the secondary market fairly frequently and there is also the option of requesting one through a WTB thread. Rob has burned a lot of people and the excuses are always the same no matter the time of the occurrence. He will occasionally ship out lights but what determines who's order he honors is something only he knows.Thanks Moshow9. I spoke with someone live at PP and they advised I speak to the bank as well. I'll still give Rob time and hope he comes through. My money is as valued to me as the next guy though and I'll continue to pursue options to recoup it unless the light ships sooner.
The guy has years of history proving him to be a liar and international double-dealing thief. I understand your desire to own some of his lights, and I have a couple myself, but to tell the truth, you'd be best off getting all your money back and having one of the custom makers build you something better than what Rob has ever been capable of.Thanks Moshow9. I spoke with someone live at PP and they advised I speak to the bank as well. I'll still give Rob time and hope he comes through. My money is as valued to me as the next guy though and I'll continue to pursue options to recoup it unless the light ships sooner.
...I was told that the package/light was IN STOCK when I originally ordered it... CLEARLY a lie. I kindly have asked for a refund of my money and I'll repurchase it when the light is actually ready to ship. He NOW INFORMS me that he is going through hard times and doesn't have the funds to even refund my order, but if I give him time, he promises me that he'll get me my light...