Thank you for your questions. I believe we need to clarify some information. I will list the clarifications for simplicity:
1. There are two Fenix Distributors in the USA. Each has MANY dealers throughout the USA. Trying to maintain a dealer list for public viewing would be near impossible since there are so many, with new one coming on board daily. Of course, some businesses go out of business too. There is definitely nothing secret about who our dealers are. We often respond to emails and phone calls with customers asking us about dealers. So that is always an option if you don't know your seller.
2. THIS IS IMPORTANT: You mentioned the dealers would be forced to service the lights. Our dealers are not obligated to service lights. They don't have parts needed to maintain lights--that is not an expectation of our dealers. When you purchase a Fenix light, the warranty is a FACTORY warranty. So the warranty is based on the serial number of the flashlight. If you purchase a light from a local or web seller and have problems with the light, you are to contact one of the the Fenix Warranty Centers in the USA. When you call the Center, you will be asked the serial number on the light. That number tells us which Center you are to use. So what this means to our customers is if they receive the light as a gift (and don't know where it was purchased from), buy a used one, or buy a new one, all are covered by the FACTORY warranty. The customer doesn't need to know anything. All that is needed is the customer to supply the Center the serial number and we take it from there.
Now, please read the stipulations above. If the serial number points to a seller from another country, that light will have to be sent to that Warranty Center that services that serial number. This is the only equitable way for Fenix (manufacturer) to allot parts for servicing. Of example, Fenix Store is one of the Warranty Centers in the USA. Fenix provides us parts to maintain the lights we sell (our serial numbers, which are tracked). We get the amount of parts based on how many lights we purchase from Fenix. It's all proportional. Therefore, each Warranty Center has to use the allotted parts to maintain the serial numbers of the lights which are linked to that Distributor. Does this make sense?
3. Your last paragraph: It doesn't matter what a customer pays for a light. It will be serviced under the warranty by a Warranty Center. The Fenix warranty is 5 years or 5 1/2 years if you register your product. Again, no matter where you purchase your light, it will be covered under warranty (ASSUMING IT IS A GENUINE FENIX PRODUCT). We would just have to check the serial number and direct you to the correct Warranty Center that supports that serial number.
I hope this all makes sense. The main thing to grasp is Fenix products are covered under the FACTORY warranty, not a dealer warranty. Dealers come and go. Fenix is here to stay and here to support your purchase.
Please let us know if you have other questions.
Why do you not listed out all your authorized Fenix Dealers in the USA so that we consumers do not have to second guess if we are buying an original Fenix product or not?
When I go to a Zero Tolerance Knives website in the USA, it listed all authorized dealers. Why can not Fenixlight do the same thing? What is so secret about revealing the authorized dealers.
I can understand that this warranty would enforced dealers to serviced their own lights which is understandable. The warranty is a overhead cost that should be absorbed by the same dealer or wholesaler of that same country in which you original purchased the light.
I have no sympathy for customer who buys a Fenix below MAP and cries out that when it does needs service, the dealer to whom they purchased the light from , refused to honour the warranty. Also customer cries out that Fenix, the manufacturer and other Fenix dealers do not help them. As the saying goes, "what you paid, is what you get."
