Thanks for your post David - it was very refreshing to hear from you again.
I know it must be frustrating dealing with CPFers, as they tend to get a little over-zealous at times, are nit-picky and have unreasonable demands from a business standpoint. You can't please everybody all the time, and no matter what or how much good you do, there will always be a few very vocal negative Nancys in the bunch.
I think the reason people get so impassioned about your products is because they were like a breath of fresh air when you came on the scene. You fixed just about every niggle that we had with Fenix products - finally a light with a useful low setting, reverse polarity protection, the ability to use 3.7v rechargeable batteries, perfectly centered LEDs, etc. All this coupled with astounding circuit regulation was wonderful. And later to introduce one of the nicest AAA lights on the market, the Preon Revo, and then to be one of the first to offer batches of neutrals - you were on a roll!
Bottom line is: you offer some of the nicest lights for the price and back them up with outstanding customer service.
As a testament to what I've said above, my interest in lights has waxed and waned over the years and most lights that I buy, I sell in short order. One of your lights is an exception to this rule, a neutral Quark 123 Tactical. It's a little beat up at this point, but it does everything I need it to. The only issue that I have with it is the pre-flash. I really like the forward-clicky and the neutral tint most of all. It's also proven to be very durable, as I've dropped it a few times and it still works like a champ.
The Klarus Mi10 is really a stop-gap for me; if the Revos become available again and I can get one in neutral, then I will definitely be picking one up. In the meantime, the Preon II is looking pretty interesting!