Shaysrebellion
Newly Enlightened
- Joined
- Oct 17, 2012
- Messages
- 67
Once I got a hold of a live person in sales, not support (shame on support for not answering phone and not calling back for 2 weeks) the person in sales more than took care of me. He went above and beyond 110%. The person in support needs to be mopping floors. The person in sales needs a raise.
...........................
I sent off 3 emails and made 3 phone calls to no avail.
I have a 30r lantern that died less then 30 days in. One of the battery slots is dead and wont see that battery. That leaves 2 batteries and with the non-truths told about battery life the lantern wont even go the night without dying.
So as I advised fenix warranty/repair I am off grid and do not have another light source. This is our main light. I also feel that if a lantern fails within the first 30 days it should be replaced not repaired.
So I have to pay freight and then wait. I do not have any extra money as we are building a house and every dime goes to that. I also cannot be without our main light source.
Is there a way I can give fenix a credit card number and do a cross ship with a new light (you send me mine and I send failed lantern)?
Repair hasnt called back. Emails go unanswered when I explain my situ.
FRUSTRATED!
Probably wont ever buy fenix again.
...........................
I sent off 3 emails and made 3 phone calls to no avail.
I have a 30r lantern that died less then 30 days in. One of the battery slots is dead and wont see that battery. That leaves 2 batteries and with the non-truths told about battery life the lantern wont even go the night without dying.
So as I advised fenix warranty/repair I am off grid and do not have another light source. This is our main light. I also feel that if a lantern fails within the first 30 days it should be replaced not repaired.
So I have to pay freight and then wait. I do not have any extra money as we are building a house and every dime goes to that. I also cannot be without our main light source.
Is there a way I can give fenix a credit card number and do a cross ship with a new light (you send me mine and I send failed lantern)?
Repair hasnt called back. Emails go unanswered when I explain my situ.
FRUSTRATED!
Probably wont ever buy fenix again.
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