photonhoer
Newly Enlightened
I have long been a Zebralight fan [I used and wrote the first review of the H50 in 2007, http://www.candlepowerforums.com/vb/showthread.php?178839-FieldTest-on-Zebralight-Q5]. My first Zebralights have been heavily used and very reliable in use all over the world!!
But recently I have had a bad experience and am wondering if this is an anomaly or a more widely shared experience.
On April 16, 2011 I ordered two lights [SC51 and HC51F]
4/26/11 Rec'd two lights, SC51 defective, would not remain on for more than a few seconds
4/27 — 5/16 Exchanged emails with Lilian at Zebralight, attempting to make it work; implication in each email was that I did not know what I was doing/saying; substantial delays in her replies to my emails
5/17/11 After authorization by Lilian, returned defective SC51 to Zebralight, TX
5/29/11 email from Lilian: "Will ship this week"
6/21/11 — no light, no email; sent email inquiry, got no reply
Late June finally rec'd a new light shipped from China.
The attitude [brusque, uninformative and skeptical of my data] and promptness [2 1/2 months from order to receipt of working light] of responses really put me off. If I had not already owned (3) H50 lights that I had put thru such extensive service, I would certainly have bailed on the brand.
Is my experience shared by others? Or is this just bad luck?
John
But recently I have had a bad experience and am wondering if this is an anomaly or a more widely shared experience.
On April 16, 2011 I ordered two lights [SC51 and HC51F]
4/26/11 Rec'd two lights, SC51 defective, would not remain on for more than a few seconds
4/27 — 5/16 Exchanged emails with Lilian at Zebralight, attempting to make it work; implication in each email was that I did not know what I was doing/saying; substantial delays in her replies to my emails
5/17/11 After authorization by Lilian, returned defective SC51 to Zebralight, TX
5/29/11 email from Lilian: "Will ship this week"
6/21/11 — no light, no email; sent email inquiry, got no reply
Late June finally rec'd a new light shipped from China.
The attitude [brusque, uninformative and skeptical of my data] and promptness [2 1/2 months from order to receipt of working light] of responses really put me off. If I had not already owned (3) H50 lights that I had put thru such extensive service, I would certainly have bailed on the brand.
Is my experience shared by others? Or is this just bad luck?
John
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