Bad repair service?

[BT132435]

Has anyone else had a bad experience with Arc's repair service? I sent my two Arc AAA's in for repair about 4 weeks ago and just got them back today. Both lights are not even repaired. One of them still doesn't turn on once in a while, and the other still has battery acid remains in the body tube. What gives?

 

[paintballdad]

I needed a replacement foam retainer and o ring for an Arc AAA, contacted Arc about 2 weeks ago and was told to send a self addressed stamped envelope and a note with my request. Sent it 2 weeks ago and still haven't received anything in the mail.

So i called and just got off the phone with them. I was told that they never got my request and that i would have to send in another self addressed stamped envelope. WOW!

 

[BT132435]

Hmm interesting. Its been pretty slow over there recently. This isn't the type of service that Arc used to offer! I do hope this changes...

 

[fyrstormer]

How strange. Arc has responded favorably to every little thing I've pestered them about, from bits that weren't machined just the way I'd like to sending spare O-rings.

 

[Gransee]

BT, could you send me an email to [email protected] and reference this thread? I would like to research your warranty claim and see what happened.

peter

 

[BT132435]

sent the e-mail Gransee

 

[BT132435]

So it looks like Arc's customer service is still just as good as before, maybe even better! Peter has offered to send me 2 new lights to replace my malfunctioning ones. On top of that, i get to keep my older lights as well! Thanks Peter!

 

[tricker]

had a similar problem with a non-functioning light.....eventually just asked for refund.....arc seems to have lights that last for 10s of year, then some less than 10 minutes

 

[shane1]

Customer service was great for me recently. I just bought an Arc6 with guarded sleeve and what arrived was an Arc6 with NGS. It also had a few nicks on the head. I contacted them and sent them pics. Within a few days I received the correct light in the mail with a tritium vial installed and a pre-paid return envelope for the other.

SUGGESTION: I think the first light may have been damaged in transit because when both of the lights arrived, the battery was not in it's slot in the box. I think that if the battery gets loose, it may roll around and touch the light.

COMMENT ON LIGHT: It is one of my favorite lights, and I have many. I have a number of custom, McGizmos of all types, etc and this light is up there as one of my favorites. Useful light and nice tint.

Thanks,

shane