Arc rant....

[Lukejt]

May I? Or will it end in a horrible flame fest? /ubbthreads/images/graemlins/wink.gif

I typed up a rant on my short experience with Arc products, but I really don't feel like heaping it on, or doing it in the wrong place etc.

Just feel the need to vent.

Wishing Peter the best,

Lukejt

 

[PhotonBoy]

I'm holding my breath hoping that Peter can put Humpty Dumpty back together again and starting making great, competitive products again, the sooner the better. I think it's going to be tough... tougher even than starting from scratch.

 

[Gransee]

Hello Luke. Please send me an email or better yet a call (1-888-752-8554 x202). I look forward to hearing from you.

If I don't hear from you I am sorry for your negative experience. We have had some difficulty lately that has made customer service quite a challenge. Excuses do not apply to this type of relationship so I am sorry for mistakes we have made.

Peter

 

[Lukejt]

Hi Peter. I sent you an email.

Lukejt

 

[Bill.H]

Peter,

Responses like the one you posted above are why you have my very best wishes that it all calms down soon and that you'll continue to be successful. Hang in there, we're pulling for you.

It's no exaggeration to say my 2 Arcs are the best lights I own. /ubbthreads/images/graemlins/clap.gif

Best wishes and Good Luck!

 

[Lukejt]

Edited for being a smarty pants.

Thanks for the quick reply Peter.


Lukejt

 

[Gransee]

Has anyone got an AAA/AA from us in the past month and had any problems?

Peter

 

[Lukejt]

Maybe I'm being misled by the online pics of AAA beamshots. Peter, is the beam on the AAA supposed to be nice and even? What about tint?

Lukejt

 

[Fitz]

Peter- the 2 AAA's I got work fine. They are fairly blue, but very bright! No problems w/ intermittent operation.

 

[fluorescent]

I've gotten several of each.. they work but the tint is poor..

 

[Gransee]

The beams are normal. There will be some rings and other difference in contrast in a top rank Nichia. This is common for all 5mm types actually but the Nichias are some of the best. The tint will be blue in the center with green on the outside. This too is normal but the Nichias are less blue than other brands.

Running the LED through an optic or reflector can blend the beam together and hide some of the variations.

Peter

 

[sstrauss]

Peter, what are the problems with the AA. I have 2 that I am going to give as presents and I want to make sure they are not going to have problems. Is there a way to tell if they are good without using them a lot.
Thanks
Scott

 

[Gransee]

I assume you are talking about what the previous issues were because the AAs we are currently produced have not had any problems reported.

Peter

 

[rp42995]

so far so good I just got some and no problems. /ubbthreads/images/graemlins/buttrock.gif Thanks Peter /ubbthreads/images/graemlins/thumbsup.gif(ARC 5 /ubbthreads/images/graemlins/bowdown.gif)

 

[sstrauss]

Yes, I have had these for a few months.

 

[Gransee]

I would check them out before you gave them because they might be from the older batch. If they seem fine then they are less likely to develope a problem in the future.

Peter

 

[sstrauss]

What is the problem I should be looking for? I could not find any previous posts on this issue.

Scott

 

[Gransee]

Ah, now maybe I understand your question. /ubbthreads/images/graemlins/smile.gif Previous problems were sometimes the light would not turn on with a fresh battery but 10 seconds later it would and occasional flickering. Both have been fixed in the past 2 months.

Peter

 

[Tythe]

I just received my Arc AA today and it does not work every time turned on, works maybe 75% of the time. Also noticed that the beam is off center, about 10 inches at 3 feet.

 

[Gransee]

Did you get it from us directly or through a reseller? If through a reseller it may be old stock.

If it is just newly from us, I would really really like to see that unit!

Peter