Hello this email I received:
"Thank you for taking the time to contact us about an item you are expecting. The article ID is: 2H My name is Charles and I am more than happy to provide you some information for your enquiry today.
A,I fully understand your concern around the safe delivery of this article. And you want to know how the investigation is going? I have checked all our records, regrettably, I haven't been able to see any formal request being sent from the sender's side postal authority if this item was posted from overseas. As what we have requested you to do is to require the sender to log an investigation via their local postal authority who will liaise with Australia Post throughout to find out what has happened. I can understand this may be inconvenient, however the sender needs to launch this investigation as they have access to all the relevant paperwork, lodgement documents and information needed to ensure the most thorough search takes place.
Most importantly, only the sender is the entitled party to accept compensation if the item is deemed as missing or lost by the end of the investigation. By the time, then you can claim this compensation from the sender if you ordered this item online. Therefore, the best way for you is to liaise with the sender until this matter is resolved."
I was told last week by email that Banggood has done this request to conduct an investigation on my missing parcel. Then I get an email that you guys are willing to send me the item again, but then in the following email you tell me to pay for it again. Seriously? You want to pay twice and yet haven't done what you are meant to do a week ago?
Also in a earlier email I was given the option of a refund and you want to charge me to resend it?
