OCD
Enlightened
After checking my seldom used 3AA led M@glite in my glove compartment, I found it dead. When I couldn't unscrew the tail cap, I knew its fate along with the factory Duracells! 
After some vigorous pounding on a 2x4 :sweat:and screwing a screw into the battery to pull it out, I was able to verify it was a factory Duracell.
I contacted Duracell via email on Friday evening inquiring how to package the damaged flashlight and leaked battery for warranty/replacement. The following is the email I received a few hours ago:
Thanks for contacting Duracell.
We're sorry to hear that the batteries have leaked and damage your flashlight,
this is unusual and not what we expect from our products as they go through
numerous quality checks before we put them on the market. Please be assured your
experience will be shared with our quality department.
There are many things that can cause batteries to leak. Some of the more common
causes include exposure to extreme temperatures, moisture, where and how
batteries are stored, and or becoming shorted out by other batteries or metals.
Your satisfaction is our main priority, therefore we are sending a coupon to
replace the batteries. Please respond with the cost of the flashlight and based
on value we will look to compensate you. Continue to hold on to the device and
batteries until compensation is received, after which you may discard.
Thanks again for writing.
I kept meaning to switch out the alkalines with some lithiums, but never got around to it.
I guess now I have to figure out what light to replace it with if/when they do compensate me.
Gotta love good customer service. :thumbsup:
After some vigorous pounding on a 2x4 :sweat:and screwing a screw into the battery to pull it out, I was able to verify it was a factory Duracell.
I contacted Duracell via email on Friday evening inquiring how to package the damaged flashlight and leaked battery for warranty/replacement. The following is the email I received a few hours ago:
Thanks for contacting Duracell.
We're sorry to hear that the batteries have leaked and damage your flashlight,
this is unusual and not what we expect from our products as they go through
numerous quality checks before we put them on the market. Please be assured your
experience will be shared with our quality department.
There are many things that can cause batteries to leak. Some of the more common
causes include exposure to extreme temperatures, moisture, where and how
batteries are stored, and or becoming shorted out by other batteries or metals.
Your satisfaction is our main priority, therefore we are sending a coupon to
replace the batteries. Please respond with the cost of the flashlight and based
on value we will look to compensate you. Continue to hold on to the device and
batteries until compensation is received, after which you may discard.
Thanks again for writing.
I kept meaning to switch out the alkalines with some lithiums, but never got around to it.
I guess now I have to figure out what light to replace it with if/when they do compensate me.
Gotta love good customer service. :thumbsup:
