Wow, that sux. I'm really sorry to hear you had that problem. When I was looking in to buying my watch from them, I emailed them on two different occasions with questions about the watch. They responded to both emails within an hour or two which made me feel confident in doing business with them. When I placed my order, I received my watch within a few days (5 at the most...I don't remember exactly.) One thing I will say, is that I ordered it over their web site. Maybe faxing the order screwed them up if they don't normally process orders that way. It doesn't excuse it, but maybe that's what happened. Either way, I'm really sorry. I've read on here about other people who've had good experiences with them too, so I felt safe in recommending them. /ubbthreads/images/graemlins/frown.gif