Sent Arc a SASE for O Rings

[ragweed]

I sent Arc a sase for two O rings & two foam doughnuts a week ago. Anyone know how long it takes for Arc to send them back? I imagine they are busy & don't want to rush them at all. I can wait but, just curious. Thanks!

 

[zenlunatic]

I sent a SASE weeks ago and never heard anything. I'm also curious why I haven't heard from them.

 

[ragweed]

Maybe Merri, Anna & Maria are using our stamps to pay their utility bills...hmmmm. This is really strange since Gerber sent me two O rings for the Infinity in 8 days. I would expect as much from Arc. Hmmmm. If they want money up front just say so! Hmmmm.

 

[Bullzeyebill]

Did you send an email ahead, or give them a call?

Bill

 

[ragweed]

Yes I did. Maria emailed back to send in an sase which I did. I even put additional postage on it. In fact, I read a lot of old posts & their customer service seems to be spotty at best. Not a good combo to instill customer loyalty IMHO.

 

[paintballdad]

I had the same experience last year. It took almost 4 weeks and 2 SASE before i got the o rings and battery foam.

http://www.candlepowerforums.com/vb/showthread.php?t=242415

 

[Kgp]

I love my arc light. But do to the terrible service-shipping-communication, I will probably never purchase from them again. It's alot more than a good product, that makes a good business.

 

[ragweed]

Some companies just don't get it. The secretarial staff is really the eyes & the ears of any company! These guys can make you or break you PDQ IMHO.

 

[Gransee]

Sorry guys. I'll ask Maria about it.

peter