XP help: Office XP on the blink

guncollector · Jan 7, 2004

Okay, about 20 min. ago, my computer's MS Excel & Word programs started going on the blink. I'm running Windows XP on a Dell 8200 1.8GHz with 512MB RAM.

After multiple reboots, neither program is loading properly, either loading very slowly or not at all (getting "Not Responding" messages).

Do I now try uninstalling and then reinstalling the programs? I have the original disks.

I can't think of what may be causing this except some type of corrupt file that launches the Office XP programs.

Any/all help greatly appreciated!

was_jlh · Jan 7, 2004

May not help, but when I'm around a pc where Word is barfing, the first thing to do is rename the NORMAL.DOT file to NORMAL.OLD ( or whatever you wish ), then restart Word.

Look around ( here, google, pc software support forums ) before reinstalling.

Neko2 · Jan 7, 2004

Persoanlly if all you're reinstalling is office, I'd say go for it. It's painless enough and usually fixes most of the gremlin like problems.

N2

was_jlh · Jan 14, 2004

Guncollector, did this mysteriously fix itself? Just curious, symptomatic of the NAV / Verisign problem, right timeframe.

Joe

guncollector · Jan 14, 2004

Actually, it turned out to be a problem with the Norton Internet Security 2003's Office XP plug-in!

I finally deactivated it (the plug-in), and the Office programs whirred back to life.

Despite calls to Norton's fee-based tech support, they were unable to trouble-shoot the problem with the plug-in. What a surprise.

HTH!