Oh No. Smudged reflector in my new Novatac!

abarth_1200 · Feb 24, 2010

What do I do guys, I have sent Novatac an email saying that it has fingerprints on the reflector and would like to know what they can do.

I must state that I didnt buy this in a shop I bought it at the marketplace as a new in box item so I am not the original owner.

I am under the impression that Novatac warrant there products against defect in material and workmanship for life, is this right.

What kind of response can I expect back form NT customer services?

TriChrome · Feb 24, 2010

Re: Oh Noos. Smudged reflector in my new Novatac!

I would also be careful about cleaning them off yourself; the last time I did that, even with a photo quality cleaning brush, the mirror finish nearly came right off (not on this exact product, but a similar quality one).

DM51 · Feb 24, 2010

Re: Oh Noos. Smudged reflector in my new Novatac!

"Noos"? Huh? :thinking:

tx101 · Feb 24, 2010

Re: Oh Noos. Smudged reflector in my new Novatac!

Whatever you do, dont touch the reflector coating with anything

Try some distilled water (car battery water) and a little washing detergent
swirl the solution around the reflector.
Rinse with distilled water and leave it to air dry

abarth_1200 · Feb 24, 2010

Dont want to open her up until I find out NT are willing to do.

I have cleaned reflectors before using think dish soap and hot running water but this looks like a dolop of grease which has been smudged, I dont think it will come off with the dish soap method.

This isnt a how do I clean my reflector post although some hints might be helpful.

Its more to find out what legal obligation NT have.

sqchram · Feb 24, 2010

Re: Oh Noos. Smudged reflector in my new Novatac!

DM51 said:
"Noos"? Huh? :thinking:

Its 'net jargon' or net slang - a cute way to say 'Oh no!' though ususally phrased 'Oh Noes!'

reference:
http://images.google.com/images?um=...1&sa=1&q=oh+noes&aq=f&aqi=g1&aql=&oq=&start=0

I guess I can't really help the OP, but I feel comfortable advising against using steel wool and paint remover. 'Oh Noes!"

abarth_1200 · Feb 25, 2010

Update on reflector issue,

Technical operations got in contact with me via CPF pm and asked if I could email him my contact info, he offered to RMA my NT for repair or he could send a replacment reflector to me, if I felt capable of doing the replacment myself.

So its going through Novatac records and the new reflector should be in the mail tommorrow.

I cant thank Jason enough for helping out and Novatac for there fantastic support.

Oh No. Smudged reflector in my new Novatac!

abarth_1200

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TriChrome

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DM51

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tx101

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abarth_1200

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sqchram

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abarth_1200

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