Gransee
Flashlight Enthusiast
Just got this letter this morning:
Hi guys, Just FYI
I got my first Arc LS last week and I love it. I loved it so much I ordered my second Arc LS last Friday and it arrived on Monday. I noticed that on my "newer" LS when I put in the included battery the tail cap screwed right up tight against the head. This wasn't the case with my first LS. There was a small gap (sixteenth of an inch or so) between the two halves. That didn't bother me and as I said the light works great and I love it. But it made me curious. I switched tail caps and the same thing happened, newer one closed up tight and the older one had tiny gap. Then I switched batteries. same thing, Then I put in two different (DP) batteries and got the same result. The interesting thing was that if I screw on the tailcap with no battery in the light the two halves do touch on the "old" light. The only thing I could figure was that the LED assembly is somehow mounted a little bit lower (closer to the open end of the head) and therefore shortening the battery compartment by a tiny amount.
Again, I am not bothered by this at all. I love both my LS lights (and my AAA's). I never would have even noticed or thought about this if I hadn't purchased a second LS. I just wanted to let you know in case other people are experiencing a similar situation it might be something you want to look in to. If it helps the info on the package label is LSH-P #1048, date: 5-13-03.
By the way, the light is in my pocket right now and I will not send it back for replacement (even if you ask me to). It is a great light. I don't want another one, this one is absolutely fine. I don't think of it as "flawed" I just think of my new LS as even more nearly perfect than my first one.
Bob G.
And my reply...
Hello Bob. It is normal for different batteries to have different heights. You do not need to tighten the head down till it stops, just make sure it has good tension.
However, what you are describing is something different which we just noticed last week. Our QC manager caught it. It turns out that one of the machine shops that supplies our TSP packs (we use several contractors) has been making their packs slightly shorter inside while making them slightly longer on the outside. We corrected them on this as soon as we caught it. It should not affect the normal operation of the light but we can replace it for you if ever decide you would like to.
Thanks for the email.
--
Peter Gransee
www.arcflashlight.com
Btw, I do consider this to be a flaw since they were not following the print (we rejected all the remaining parts). Also, this made the pack longer and heavier for no good reason. Definately a bad thing in my book. If anyone else notices this and would like, we can swap out your pack for you. Like I said in the letter, some gap is normal (my EDC LSH-P has a gap) and shouldn't affect the successful operation of the light.
Hi guys, Just FYI
I got my first Arc LS last week and I love it. I loved it so much I ordered my second Arc LS last Friday and it arrived on Monday. I noticed that on my "newer" LS when I put in the included battery the tail cap screwed right up tight against the head. This wasn't the case with my first LS. There was a small gap (sixteenth of an inch or so) between the two halves. That didn't bother me and as I said the light works great and I love it. But it made me curious. I switched tail caps and the same thing happened, newer one closed up tight and the older one had tiny gap. Then I switched batteries. same thing, Then I put in two different (DP) batteries and got the same result. The interesting thing was that if I screw on the tailcap with no battery in the light the two halves do touch on the "old" light. The only thing I could figure was that the LED assembly is somehow mounted a little bit lower (closer to the open end of the head) and therefore shortening the battery compartment by a tiny amount.
Again, I am not bothered by this at all. I love both my LS lights (and my AAA's). I never would have even noticed or thought about this if I hadn't purchased a second LS. I just wanted to let you know in case other people are experiencing a similar situation it might be something you want to look in to. If it helps the info on the package label is LSH-P #1048, date: 5-13-03.
By the way, the light is in my pocket right now and I will not send it back for replacement (even if you ask me to). It is a great light. I don't want another one, this one is absolutely fine. I don't think of it as "flawed" I just think of my new LS as even more nearly perfect than my first one.
Bob G.
And my reply...
Hello Bob. It is normal for different batteries to have different heights. You do not need to tighten the head down till it stops, just make sure it has good tension.
However, what you are describing is something different which we just noticed last week. Our QC manager caught it. It turns out that one of the machine shops that supplies our TSP packs (we use several contractors) has been making their packs slightly shorter inside while making them slightly longer on the outside. We corrected them on this as soon as we caught it. It should not affect the normal operation of the light but we can replace it for you if ever decide you would like to.
Thanks for the email.
--
Peter Gransee
www.arcflashlight.com
Btw, I do consider this to be a flaw since they were not following the print (we rejected all the remaining parts). Also, this made the pack longer and heavier for no good reason. Definately a bad thing in my book. If anyone else notices this and would like, we can swap out your pack for you. Like I said in the letter, some gap is normal (my EDC LSH-P has a gap) and shouldn't affect the successful operation of the light.