cjmorris
Enlightened
I purchased 2 ARMYTEK Partner A1's to give as Christmas presents last December. They were a hit. Nice looking, bright and much higher quality than most people are familiar with. Last week I hear that one of them isn't working correctly. The light flashes off twice then it ramps down to a dim setting. I say no problem I will contact ARMYTEK for you.
Their website clearly states 10 year hassle free warranty. But when you try to find a way to send them a device for service there is nothing. So I send an email to [email protected]
They sent a response asking for a full description of batteries that are used in the light (energizer and duracell alkaline)
They asked me to clean and lube the threads(I already had)
They also wanted me to send them or post a video on youtube. You can find my video on youtube
It's been 5 days. They still haven't helped me. I still believe they will eventually remedy the problem. But hassle free... I don't think so.
So far this is very disappointing. I own other armytek lights, this is making me regret giving them my business.
I am curious what other peoples experience with armytek service has been like.
Their website clearly states 10 year hassle free warranty. But when you try to find a way to send them a device for service there is nothing. So I send an email to [email protected]
They sent a response asking for a full description of batteries that are used in the light (energizer and duracell alkaline)
They asked me to clean and lube the threads(I already had)
They also wanted me to send them or post a video on youtube. You can find my video on youtube
It's been 5 days. They still haven't helped me. I still believe they will eventually remedy the problem. But hassle free... I don't think so.
So far this is very disappointing. I own other armytek lights, this is making me regret giving them my business.
I am curious what other peoples experience with armytek service has been like.
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