My Manker E14 TIR optics broke when i had the head disassembled due to me not being careful and it falling on the wooden floor. I contacted MankerLight through email and let them know what happened and wanted to see if I could buy the TIR optics by itself via paypal. They were very helpful and said they could replace the part for free all i had to pay for was shipping. I am very happy with the're customer service that responded to my email within the night.
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