Normally, the neoprene material has some extra room to compress in case it is dropped. With a very heavy outer lamp assembly spring the reflector is pressed very hard into the shock isolation material, over compressed.
When that occurs the neoprene material gets folded in such a way that it's squashed very hard between the reflector and the interior of the bezel. I suppose if the shock isolation neoprene material remains in this position for a length of time a tear (or more accurately) a heavy crease turns into a break down of the neoprene material. Combine that with the higher temperatures of (in my case) a WA1185 and a break down can happen. I sent mine in to S/F and they kindly replaced the entire head.
Since I did not want to have this repeat itself, (I have 3 of FM's Bi-Pin'ed KT4's) I went ahead and changed out all of the heavy springs to softer ones like what comes stock on a Lumens Factory HO-M6R lamp assembly so there would be some neoprene material left to absorb shock.
I don't want anyone to form an opinion that FM's Bi-Pin holders are defective, they are not. But in my case I just wanted some insurance that I would not have future trouble.
I believe FM feels that the extra spring pressure helps eliminate any resistance issues that may occur between the lamp assembly and the neck of the light. It's an easy thing to remedy. Also mine may have been an exception.
All of mine now have a little room to flex (absorb shock) with the softer springs. Without the soft springs the reflectors were hard up against the interior of the bezels and it would not have been possible to absorb shocks.