lightholic
Newly Enlightened
- Joined
- May 1, 2015
- Messages
- 39
I just had a very good experience with customer service. Eagletac T25C2 died after only 2 weeks, and I wanted to get it repaired/replaced. The gentleman on the phone first walked me trough a troubleshooting process, where i learned a couple tips i can use in the future. After coming to the conclusion that my light was indeed dead, he arranged for me to ship it in and receive a replacement. The estimated time between me shipping the old one and receiving the new one is about a week, which is waaaaaay faster than if i had shipped it back directly to Eagletac. So, needless to say, other than having a dead T25C2, I couldn't really ask for more from them as far as customer service. I literally never buy a light from anyone else from now on. Tip of the hat to you good sirz!