Cheers to illumination gear!
I ordered a torch and some 18650s from them. One of the batteries had a torn wrapper and they replaced it right away.
Fast original shipping and Tod has been exceptionally responsive.
About a month after purchase, the torch seemed to have a head issue (eagletac s200 c2), where the modes would not change when head is twisted, or light would flicker with head being tight.
Once again, Tod came through, discussed the issue with me and set the 2-3 week expectation for shipping the new head, since there are no neutral white heads in stock for this this light currently. Replacement is under Eagletac's warranty and these guys are certified dealers with ability to facilitate warranty claims.
Great guys, great service and responsiveness during both separate issues.
Illumination Gear is Definitely a great business and they have earned a loyal customer.
I ordered a torch and some 18650s from them. One of the batteries had a torn wrapper and they replaced it right away.
Fast original shipping and Tod has been exceptionally responsive.
About a month after purchase, the torch seemed to have a head issue (eagletac s200 c2), where the modes would not change when head is twisted, or light would flicker with head being tight.
Once again, Tod came through, discussed the issue with me and set the 2-3 week expectation for shipping the new head, since there are no neutral white heads in stock for this this light currently. Replacement is under Eagletac's warranty and these guys are certified dealers with ability to facilitate warranty claims.
Great guys, great service and responsiveness during both separate issues.
Illumination Gear is Definitely a great business and they have earned a loyal customer.
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