First and last Klarus, poor customer service

[ABTOMAT]

Yeah, a buddy of mine had to send his Surefire back ~ 3 times, and they never made it right, he was so pissed at them for poor customer service, he tossed the still defective SF into a drawer, as he felt even if they DID manage to fix it, he'd never trust it again anyway.

What kind of problems did he have with the SF?

 

[tobrien]

Every model from every brand has a lemon once or twice. An assembly person has a bad day, maybe you get the last unit off the CNC before the tools were changed. Every company has dropped the ball on customer service at least once. It happens.
Every model is also built to a price and subject to sub contractor variance. The primary issue is if the manufacturer actually takes care of you.
Having goods manufactured overseas can be problamatic concerning service. I hope Klarus stands up and takes care of the issue. It really doesn't cost them that much to replace the light in total. Having a warranty does not help much if the manufacturer does not back it. Here in the USA we have a Klarus authorized distributor who is going to stock parts and do in house service.

this.