Rob, it's good to hear from you here since you didn't reply to my last email. That's the case, I shall also be as forthright in this thread as well, in replying to your post directly below...
I think it's better you reply here so that all affected parties know what's going on instead of second guessing.
What's that time frame and when will it happen? There was a lot of broken promises. So, how in the world, can we confirm "this is accurate & will happen"?
That we do understand and empathize, that's why we have the patience to wait for more than half a year. But Rob, when will it end?
I'm pretty understanding up till this point as you've read my correspondences with you. I didn't vent nor was I rude, I was very thankful to you each time you promise delivery eventhough it didn't happen every time. We love your stuff and had great dealings with you in the past (or we'll not order in the first place, isn't it?). Any lesser person would definitely get a Jeer. But the fact of the matter is our deliveries are not met and it doesn't instill confidence since the deadline is variable. To make matter worse, as EngrPaul has mentioned, we noticed you are actively doing other stuff like new projects, blog as such instead of settling old orders. How would you feel in our shoes?
I'm not sure about the rest, but I'm willing to wait a bit more simply because we have come so far already... And also in hope that very soon we have happy endings, all deliveries met and we continue to enjoy our time with you here.
I understand your predicament, some of which you have no control over. That's why we waited. I'm a business owner myself, so I understand in the real business world, clients don't give a damn if your supplier let you down behind the scene. They want delivery, on time. Period. It's brutal, if I'm not as good as my word, they'll bring their business elsewhere, for good.
As much as I see that you're a victim of circumstances, we are the real victims here. Any frustration you witness here is the result:
A) ordering stuff on your site which stated they are available but it turned out not to be
B) Told there has to be delay caused by lack of trits
C) After the wait of trits, then told there'll be further delay caused by the lack of batts
D) After the wait for batts, then told there'll be delay because you need time off with family
E) Promises of delivery that never happen.
So, as humans, do you think our frustration is justified? Any "damage" if you called it, is the by-product of it.
I hope you don't see this post as provocative or "damaging", I'm only trying to state the situation in a matter-of-fact and open manner. That said, I still have a little faith left to wait a bit more. Please keep us updated here in a way we see results. Thanks.
:eeksign::huh2:
