LOL! I called the
MagLite Sales number on their website (909 947-1006), chose option "3" and the woman identified it as Warranty/Service/Technical Support, and was 'uber-cagey' about any discussions I had with her about this new setscrew part.
I told her that one of the main reasons I liked the Maglite was my ability to work on them myself, and could she tell me what the part was changed to since my 5/64th's Allen wrench did not work. She said, "No, I cannot tell you." I asked that something did get changed then, to which she replied "Yes."
I asked what will I do if the switch breaks or no longer functions properly. She said "You will have to ship it back to us for repair." I asked if I will be able to replace a switch or purchase parts (including switches) from places like Flashlight King to work on it myself since I purchased the light, and enjoy working on things myself.
Now get this (I wished I would have recorded the conversation), she said: "I believe Flashlight King is moving, and will no longer be carrying our products....and if you need new parts, you will now be required to give the Maglite serial number over the phone, and we will decide if something like a replacement switch can be sent to you, or if you will need to ship the whole light back to us."
I was as polite as possible, but laughed out loud at her, and asked if she was really being serious. She said "Yes."
I asked what would happen if I had a problem with the switch right now and wanted to fix it. She firmly asked "What is the Serial Number, when, and where did I purchase it from?"
I said before I go and get it, can you just please tell me if I will be able to buy replacement part kits, including a new switch assembly, and tools to work on it like I used to do in the past? She said: "You will be required to give your light's serial number before we can do anything, but replacements parts should be available soon." I asked what 'soon' meant. She said: "Oh probably in a month or so, but I'm not sure."
I asked if they had any of the tools to remove the set screw that I could purchase right now and she said "No, but we should have some sometime soon."
I again asked what did they change to setscrew to which used to be a hex 'Allen' 5/64th inch setscrew. She said: "Oh we changed it to a special custom part, but I'm not sure what the new part is called, or what kind of tool is required to remove it....and we don't have any of those tools available right now anyway." I asked if it was a Torx setscrew.
My phone line went dead.
About 10 seconds later, my phone rang, and the same woman asked "Are you the person asking about the Maglite switch?" I answered yes. She said, "OK, well I got your name and number from the caller ID, and was not sure why we got disconnected."
Not much else happened on the rest of that call except she thought that replacemet kits and tools should be available in about a month. I did ask her if this was still a USA made product, and if so, why wouldn't they have tools needed to install a switch for a paying USA customer. She said: "I don't know." I asked if there was something wrong with the old setscrew, as it seemed to work just fine. Again, "I don't know" was her response.
It was pretty obvious from the tone, defensiveness, and 'cagey' responses that this new setscrew part is something they have changed to thwart easy modding.
Just for the heck of it, I went to
www.FlashlightKing.com and their website is down. So I went to archive.org and put in their address to pull up an
old website version and got their phone number here.
I called them (877-338-6600), and an answering service took my name and phone number. The answering service was aware that their website is down for about a month, but said that they could still take orders. She sent a message for them to call me. I asked if they were owned by Maglite, and she said "I don't think so." That was an hour ago, and no return call from Flashlight King yet.
This is funny.
Justin, did you confirm it is a Torx 8 setscrew? Just out of curiosity, does it look fundamentally different than the old setscrew, and does it have the same threads if someone wanted to replace it with an old 5/64th inch setscrew (which I assume Aircraft800 just did).