langham
Enlightened
I have had nothing but pleasant experiences with Supbeam customer service. I on the other hand have a Supbeam L25S that is a piece of garbage. The light was supposed to be current regulated and push the led to 3A and it did neither of those(requires 3 CR123s to get to full regulation, but will only fit 2 and that is pushing it). The actual UI was nice with mode switching on a side switch and instant access to strobe, but the modes were slow PWM, something like a cheap light from DX would come with. The actual design was great and the light had a fabulous body/reflector and lens so I modded it and now it is pretty great again, but not worth my headaches on all of the mods just to make a fairly expensive light useable. I later had some problems with the driver in my TN31 and asked the Thrunite customer service if I could buy a new driver without the light, they said I could if I shipped the light to them and they could install it and ship it back all at my expense. I asked Supbeam and they shipped it the next day; seriously no problem and the shipping number was given to me the following day. They are very nice and respectful. I do on the other hand prefer my TN31 and TN30 far more than the Supbeam equivalents. I would love to get the charging capability and the infinite brightness ring for my TN30 though. Maybe you need to talk to someone else in the future.