A2 Yellow Green Blew Up... UPDATED!

[JNewell]

Re: A2 Yellow Green Blew Up

Or just e-mail them. They'll redirect you to the Oz distributer first. But then they'll either send you a new head or issue a RMA if you send them enough e-mails.

Ehhh, reconsider - SF isn't the swiftest on email. Phone is better and much faster...

 

[R@ndom]

Re: A2 Yellow Green Blew Up

Ehhh, reconsider - SF isn't the swiftest on email. Phone is better and much faster...

My rep emails back daily. Too bad it's 2am oz time.

 

[^^Nova^^]

Re: A2 Yellow Green Blew Up

Looks like what happened to me when I dropped my 9P with EO-9 a while ago. I didn't have to try and clean the reflector though...

Cheers,
Nova

 

[RobertM]

Re: A2 Yellow Green Blew Up

Ok so tonight I dropped my A2 onto concrete... and well, the lamp exploded leaving a fine dust through the bezel, on the reflector...

I got all of the large chunks of glass out of the head (and into my fingers) but there is still alot in the threads that I am having trouble getting out, and the reflector is now milky white from the tiny glass fragments...

Any ideas as too what to do??

:mecry:

Aw man, that's too bad about your A2! As others have mentioned, just give SF a call and I'm sure they will fix everything. I would definitely call over emailing. I've never gotten a response from SF via email, but they have always been very good whenever I call.

Good luck with getting your Aviator fixed.

Robert

 

[DimeRazorback]

Re: A2 Yellow Green Blew Up

Well I summed up the courage to call just now...
Then I realised they don't work weekends :ohgeez:

 

[jchoo]

Re: A2 Yellow Green Blew Up

D'oh! Here's another tip... Monday is an American holiday, so they won't be in either! Your best bet is to call before 10am AEST (that's closing time, 5pm for most offices on the west coast of the US) on Wednesday to hit them on Tuesday.

 

[DimeRazorback]

Re: A2 Yellow Green Blew Up

:ohgeez:

Thanks for that!
I had planned on calling at 9:00am again, but tomorrow lol.

I'll wait for wednesday!

:laughing:

(I also just had deja vu of this)

 

[jimmy1970]

Re: A2 Yellow Green Blew Up

I know what everybody says about the Surfire email service. However, I had a problem with a faulty out of the packed P60. I emailed them and had a response within 24 hours and a new part in 2 weeks after the first email (to Brisbane, Qld). Try that first - can't hurt.

James.....

:ohgeez:

Thanks for that!
I had planned on calling at 9:00am again, but tomorrow lol.

I'll wait for wednesday!

:laughing:

(I also just had deja vu of this)

 

[DimeRazorback]

Re: A2 Yellow Green Blew Up

I have already sent 2 emails and yet to get a reply.
One was last sunday, the other last wednesday... So I'm just gonna call lol.

A bit of googleing led me to the US international code of 0011 1 and I got through within 2 seconds... just it was a voice message :p

 

[DimeRazorback]

Re: A2 Yellow Green Blew Up

A little update.

Received a reply to my email today, asking for my details so that they can setup a Return Authorization.

:)

Does that mean I will have to send in my destroyed head??

 

[jchoo]

Re: A2 Yellow Green Blew Up

Yes, that is what it means... too bad they couldn't just send you a new bezel, but I guess they want to look over the damage and see how it failed.

 

[DimeRazorback]

Re: A2 Yellow Green Blew Up

Hmmm

I will see what they have to say... It will cost a fair bit to send it off :ohgeez:

I did send them photos.

Ah well, I will see how it goes.

 

[R@ndom]

Re: A2 Yellow Green Blew Up

Mhm funny, if you sent the e-mail to who I think you sent the email to, the SF rep is gonna wonder why two random people is asking for a RMA on a A2 head at once.:rolleyes:

 

[DimeRazorback]

Re: A2 Yellow Green Blew Up

I just emailed the helpyou email address :shrug:

Who were you thinking I sent it too? :p

 

[DM51]

Re: A2 Yellow Green Blew Up

Sorry to hear about this problem. I'm sure SF will replace the whole head for you - this is a fairly unusual thing to happen.

To save you $$ in shipping it all the way back to the USA, perhaps you could suggest to SF that you send/deliver it to your nearest authorised SF dealer in Aus. SF will just throw it in the trash when they get it, so all you may need to do is demonstrate that you have a genuine problem, and a dealer could act as a 3rd party to confirm that. Just an idea.

 

[DimeRazorback]

Re: A2 Yellow Green Blew Up

That is a great idea!

I will forward that idea on when they send out the authorisation!

 

[DimeRazorback]

Re: A2 Yellow Green Blew Up

So I just got a knock at the door...

My A2 is back! :D

Better than ever aswell!

I got an entire new bezel :D so now more concrete scars :p

I'm so excited :laughing:


:twothumbs

 

[DaFABRICATA]

Re: A2 Yellow Green Blew Up

This is one of the main reasons I will continue to buy Surefire lights!

Just like Snap-On and Mac tools, the lifetime warrantee is great along with thier "World Class Customer Service"

BTW...PM coming to you with a question..

 

[DimeRazorback]

Re: A2 Yellow Green Blew Up

BIG +1

Awesome service!

:twothumbs

 

[DM51]

Re: A2 Yellow Green Blew Up

Great to hear this has been dealt with so well - enjoy your A2!