Peter,
Perhaps you could enlighten us with the problems you're having. I'll understand if you'd rather not, though.
Regarding the Arc-LS, what kind of production volume are we talking about here? How many "open" orders do you currently have to fill?
What's the pass rate % on the production models? How many are produced in a week?
I belive this was asked earlier, what happens to all the "no good" LS components? Is it feasible to salvage them? Perhaps they could be sold as "seconds" or "blems" w/o a warranty...
I think this info, if you're inclined to share it, might help everyone understand the type of volume you are dealing with and the grand scale of "simple" problems like centering, etc...
Also, there are many creative people here, as I'm sure you are aware. With a better understanding of the problems, we might be able to come up with practical solutions.
As I think you have said before, the CPF'ers have been an integral part of the specs and design for the Arc-LS. Give us a chance to struggle with the troubleshooting process, too. You never know what might happen with all these "virtual engineers" on the case!
I know very little about the politics of running a company. If this information is not meant for the public (or your competition), then disregard the request.
I can't speak for anyone but myself, but I feel bad for all the problems you're having. I'd like to contribute to a solution if at all possible. Especially in this case, because you have given so much to the CPF community.
Just wanted to get your thoughts on the idea.
Thanks,
Mike