Jumpmaster
Flashlight Enthusiast
Howdy, folks...
I have a peculiar story to relate that happened to me today. Being an admirer of gadgets and neat techie stuff, I've had a Luminox watch for about three years now. The time had come to send it in to the service center for battery replacement, reseal, and pressure test.
So, I went to the post office (first mistake) and proceeded to get them to get a Priority Mail box from the back since they only had the video-tape sized ones up front. I got the box and taped it along the bottom seam, wrote out the note with instructions for the service center to perform along with my return address and phone number. Watch was wrapped in large bubble wrap and the box sealed with the watch (in bubble wrap), money order (payment to change the battery), and the note.
I got a phone call today -- the repair center had received the package, BUT...there was no watch inside...along with no bubble wrap. Instead, they had the box with my note and the money order, an "air-pac" (plastic, inflated bag type packaging), and a couple of styrofoam peanuts -- NO bubble wrap, no watch.
They claim something happened to it in shipping because they have cameras all over their receiving area to prevent things like this (employees "losing" watches sent in for repair). So anyway, just a note letting folks know they should think about alternatives to shipping via USPS... Fortunately for me, I had the forethought to get insurance and delivery confirmation. It's looking like the postal service will not honor the claim if they can't tell the box had been opened before it got to the repair center. The only thing I can figure is that if someone in USPS did this, they must have opened the box from the bottom seam and retaped it. It was sealed on the top with their Priority Mail tape they use.
Has this happened to anyone else? Common occurance? Course of action? The nice lady that called me from the repair center will hopefully call me back tomorrow so I can ask her about the condition of the box. She did say it was "a little crunched" but in my disbelief that the contents had been swapped, I forgot to ask if it looked like someone had gone into it before it got to them. It sounds like it was just a mixup at the repair center, but she was fairly adimant that wouldn't have happened. I'll probably never know and with my luck, probably won't be able to collect on the insurance either.
Any helpful hints or tips (or sympathy) appreciated...
JM-99
I have a peculiar story to relate that happened to me today. Being an admirer of gadgets and neat techie stuff, I've had a Luminox watch for about three years now. The time had come to send it in to the service center for battery replacement, reseal, and pressure test.
So, I went to the post office (first mistake) and proceeded to get them to get a Priority Mail box from the back since they only had the video-tape sized ones up front. I got the box and taped it along the bottom seam, wrote out the note with instructions for the service center to perform along with my return address and phone number. Watch was wrapped in large bubble wrap and the box sealed with the watch (in bubble wrap), money order (payment to change the battery), and the note.
I got a phone call today -- the repair center had received the package, BUT...there was no watch inside...along with no bubble wrap. Instead, they had the box with my note and the money order, an "air-pac" (plastic, inflated bag type packaging), and a couple of styrofoam peanuts -- NO bubble wrap, no watch.
They claim something happened to it in shipping because they have cameras all over their receiving area to prevent things like this (employees "losing" watches sent in for repair). So anyway, just a note letting folks know they should think about alternatives to shipping via USPS... Fortunately for me, I had the forethought to get insurance and delivery confirmation. It's looking like the postal service will not honor the claim if they can't tell the box had been opened before it got to the repair center. The only thing I can figure is that if someone in USPS did this, they must have opened the box from the bottom seam and retaped it. It was sealed on the top with their Priority Mail tape they use.
Has this happened to anyone else? Common occurance? Course of action? The nice lady that called me from the repair center will hopefully call me back tomorrow so I can ask her about the condition of the box. She did say it was "a little crunched" but in my disbelief that the contents had been swapped, I forgot to ask if it looked like someone had gone into it before it got to them. It sounds like it was just a mixup at the repair center, but she was fairly adimant that wouldn't have happened. I'll probably never know and with my luck, probably won't be able to collect on the insurance either.
Any helpful hints or tips (or sympathy) appreciated...
JM-99