Awfully curious about the specifics here as shoplifting has become both a cause célèbre in some quarters and an improbable excuse that retailers have raised during earnings calls to excuse poor performance with scant evidence while other operational deficiencies loom large (ala huge inventories and poor internal procedures). I've little doubt that corner cases can be found - both in terms of policy and retailers being ruined by shoplifting - but I'm a tad skeptical that this is a widespread blanket policy or key details are missing.
Shop lifting has increased here as well, more and more Stores are adopting the "hands off" policy as they fear possible litigation from apprehended thieves MORE than losing stock, that said I will no longer work loss prevention in such a capacity.
Recently an employee at an Auto Store challenged a shop lifter stealing brake disc rotors (using a pram), the company disciplined the employee and it went viral in our media, he was offered a job at a rival Auto Store.
Customers are calling for a boycott of the retailer after they stood down a staff member who fought with a female shoplifter on the Gold Coast. Find out what happened.