Elzetta's warranty now 5 years, proof of purchase required

[Modernflame]

Any response yet? Wade is no longer with the company, but Dave responded to a recent email within one business day. The word on the street is that their main email box is poorly managed. If anyone is interested, I'll provide Dave's email via PM. Better to keep it off the internet, I think.

 

[Grijon]

agreed, I have sent Elzetta an email also .

Any word?

 

[Modernflame]

I just emailed Dave directly. Hopefully, we will have clarification soon.

 

[Grijon]

Thank you, Modernflame!

 

[neutralwhite]

sorry for delay back, missed this. no reply from elzetta yet. I guess Dave directly was better like you said modernflame.

 

[Grijon]

sorry for delay back, missed this. no reply from elzetta yet. I guess Dave directly was better like you said modernflame.

10-4, thanks for the info, neutralwhite.

 

[Modernflame]

I'll paraphrase the response I received from Bryan Marcum, co-owner and engineer at Elzetta. Dave is no longer with the company. Bryan says he will deal with discrepancies on the website, but assures me that they have a common sense lifetime warranty. He also said they are willing to work with customers who may have caused damage through an honest mistake. Proof of purchase is appreciated but not strictly necessary, as they will warrant the product for the current owner, even if he/she is not the original purchaser.

For what it's worth, it was a very helpful email. Bryan seems eager to set the record straight.

 

[neutralwhite]

wow, thanks , what happened to good old Dave?. so Bryan is alone? Elzetta must be his Grandmother then?.

I'll paraphrase the response I received from Bryan Marcum, co-owner and engineer at Elzetta. Dave is no longer with the company. Bryan says he will deal with discrepancies on the website, but assures me that they have a common sense lifetime warranty. He also said they are willing to work with customers who may have caused damage through an honest mistake. Proof of purchase is appreciated but not strictly necessary, as they will warrant the product for the current owner, even if he/she is not the original purchaser.

For what it's worth, it was a very helpful email. Bryan seems eager to set the record straight.

 

[Grijon]

This is good news all around, thank you for sharing it :thumbsup:

 

[archimedes]

I'll paraphrase the response I received....

Thanks very much for the clarification.

wow, thanks , what happened to good old Dave?. so Bryan is alone? Elzetta must be his Grandmother then?.

The open forum is probably not the most appropriate venue for discussing personal / personnel issues, thanks.

This is good news all around, thank you for sharing it :thumbsup:

Yes, it sounds like Elzetta may well go beyond the "fine print" to make good faith efforts to support their customers.

 

[bykfixer]

Thanks for the feedback Mr Flame.

 

[Cerealand]

Thanks for obtaining the info for us.

 

[thermal guy]

All good news. Now We can all put down our torches and pitchforks 😂

 

[CREEXHP70LED]

All good news. Now We can all put down our torches and pitchforks 

Hmm... Putting down the pitchforks sounds like a good idea, but I don't think many of us want to put down our "torches."

 

[thermal guy]

Ya I kinda left myself open on that one 😂😂