Well, here's my first shot on this forum about flashlights. So, I am surfing and run across flashlights and such. I've seen SureFire for ever but never gave them a second thought-good stuff - but never wanted a flashlight from them
In comes NovaTac and their small line of flashlights and these things have got my curiosity. Anyway, after reading reviews and viewing many pics. of them I end up buying a NovaTac 120T. The vendor wasn't a major Tactical or survival type store but had great prices. After a week my new toy arrives and it is a dud, period. The battery worked but the expensive little light did not:hairpull:.
I call NovaTac outside a battery shop and end up with tech support and I repeat my story. Great item if it worked and so on. Well Jason said ship it back to them and they would take care of it. And, they did take care of it with a new 120T in a dark OD green instead of black, very cool! So, I end my episode w/a completely positive experience with NovaTac and with an email Jason sent me.
I received your light in this morning. Upon a full evaluation, it was concluded that the electronic module proved to be defective and was not working properly. As per our previous conversations, we will be sending you a replacement 120T in the "dark earth green" color with a flat tail switch. I personally built this replacement for you and have fully tested its lumen output, runtime, and overall functionality, and it surpasses Novatac's stated specifications. I also took the liberty of installing the pocket clip on your replacement, so this should be an "out of the box" solution for you.
I do apologize for any inconvenience this issue may have caused you, and hope this solution meets with your full satisfaction. If you have any further questions or comments please feel free to contact me at anytime. Also feel free to forward my contact information to anybody you know that may have an issue with any Novatac product. They may contact me directly and I will do everything in my power to help correct their situation.
Thank You,
Jason Wiant
Quality Assurance
Novatac Inc
Wow, that's quality tech support. I just might begin collecting these NovaTac lights after all. That was my purchase for the month.
TORCH-O-MATIC
