It is unusual. It's an indication of trouble with the cell, driver, or a dirty contact point.
The Driver does not have a user reset function that I am aware of.
When support gets back to Your email, they will have You check a few things prior to issuing an RMA to get You a replacement.
One question comes to mind, After getting to the level wanting to be remembered, how long are You leaving that mode on to be remembered? Does waiting longer than two seconds act the same?
GL