SF Luxeon lifespan and replacement

[Doug Owen]

[ QUOTE ]
Size15s said:
Is there really an expectation here on CPF that companies should replace for free Luxeons that have worn out?



[/ QUOTE ]

Some well taken points, indeed.

But let me counter that I think it's entirely reasonable to expect a carriage trade outfit like SF to either back their product with free service or a *identified plan* for customers to get this necessary service (short of scrapping their 'old' light and buying another, no doubt the preferred solution to the SF 'suits').

At least I expect them to address *designed in lifetime limits* in their products, not leave good customers guessing, or worse yet believing something about the product that's not true.

SF gets no high points in customer service from me on this round.

Doug Owen

 

[TheFire]

Isn't the LED in the 5w luxeon lights UNDERDRIVEN? That'll increase the lifetime a LOT.

 

[JediKnife]

[ QUOTE ]
SF gets no high points in customer service from me on this round.

[/ QUOTE ]

They told me that the LEDs were covered under their "if it breaks we'll fix it" warranty. That sounds like good service to me.

JK

 

[grnamin]

If the LED burns out, it's modding time! /ubbthreads/images/graemlins/grin.gif