Well, that tops my experience. The eBay seller whom I ordered my Tecsun from mentioned earlier in this thread, contacted me. Told me that shipping was delayed. It clearly wasn't his fault. Delay would be about 3 days. Surprisingly, he offered to refund my money or take 10% off, and do a partial refund. I took the 10% off. He was honest, and showed integrity. Very surprised by it.Here's something you don't hear of every day. I looked on EBay for several weeks for an opportunity to buy a like new DT-400w for a discount. Late last week I found one listed as new, offered at a big discount outright, and also accepting offers. It was missing the long wire antenna, but I've got replacements for that. Anyway, the seller accepted my bid. The total with shipping amounted to $20 off the retail price at Amazon now. I communicated with the seller to confirm it was in new condition.
The radio arrived this week with the metal earbud plug packed right up against the display. Sure enough, there were small scratches in the display. Not big one that are glaringly obvious, but I was unhappy. I submitted a return request with photos of the damages, which weren't easy to obtain with my phone, given the nature of the scratches. I received a return label and began packing the radio for the return.
To my surprise, the seller sent me a message very quickly after the return was initiated. He apologized for his mistake in packing the item, and told me to keep the radio for my trouble. I responded to ask him if he was sure about letting me keep the radio - but he said he wanted me to keep it. I certainly didn't expect that kind of integrity and generosity, given my past experience buying items in that community, but there it is.
I'm finding that the DT-400w provides the quality reception on the AM and FM bands that is provided by the DT-200x. The weather frequency reception seems rather weak on my unit, but it works. The interface with the controls is intuitive and functions well. Overall, it works and feels like a high quality product that I'll use quite a bit and enjoy.
Most sellers would have simply stayed quiet. And if a buyer sent an e-mail, the response would likely be, "Must have gotten hung up at the post office. It happens. Nothing I can do about it. I sent it out to you on time. Just be patient and wait awhile. It'll reach you. Sorry for the delay, but this isn't my fault. Post office screwed up."
Edit ~ Clarification.
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