Surefire Customer Service

[AdamLuczak]

SureFire answeared one of my several emails.
They say that I should receive tailcap within 6 weeks...
I'll be waitng and let you know
Thanks Guys.

Adam

 

[Coop]

I had the same problem. It took a few emails, but 2 months later I had a new tailcap...

 

[russtang]

I emailed SF on Sunday and have not had a response yet.

I guess I will have to call them

 

[SureF1reFan]

I emailed SF on Sunday and have not had a response yet.

I guess I will have to call them

I've emailed them about a broken part.... 2 emails and a month later.... no reply. This is a first for me to have an issue with their support. (still having issue)

 

[MarNav1]

I've had several dealing's with Surefire CS and it's never been a problem. I alway's
email and within 2 day's they reply. I wish it could be the same for everybody.

 

[65535]

I called prompt service My U2 is with them (walk in RMA) and they estimate another week. Hpefully sooner and I get my same light back.

 

[LED Zeppelin]

I've always called, and have had issues resolved promptly and courteously. From my point of view they have great customer service.

Adam, if you don't get your issue resolved soon, I have a new Z57 I'll trade for your problem unit, and I'll deal with getting a replacement from them.

PM me if you'd like to do this.

 

[AdamLuczak]

Thanks LED Zeppelin,

I will wait for a replacement, however if it will not come I will contact you.

Adam