Surefire E57 tailcap just failed on me!

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nilfire77

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Joined
Oct 24, 2011
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My barely used E1e executive tailcap just failed on me! I mean, this is truly absurd for such a "high end" flashlight! What do I do now? How difficult would international RMA be, since I'm not residing in the US. Any advice from fellow CPFers? *Sad*
 
The older Z57 were a common failure item, the newer design is more robust. In the US it's a fairly simple process to get it warrantied not sure about outside of the US.
 
I'm in Australia and had a great experience with SF through an email, I had a tailcap which was very stiff and they just sent me a brand new tailcap. Though many people say they tend to take a while to respond to emails.
 
Seems like SF's customer service is impressive to say the least. Already sent them an email, awaiting their reply... :) Thanks guys!
 
nilfire77 said:
Seems like SF's customer service is impressive to say the least.
Click to expand...

+1

Just lost the contact spring on my Z58 tailcap a little while ago... I sent their Customer Service an email, took a few days for them to respond, but now a whole new tailcap is in the mail! Only asked me to confirm my delivery address... very impressive indeed and IMHO a big selling point! :thumbsup:
 
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The tailcap on my two year old E1L just failed me, and SF customer service is sending me a new one at no-charge! I'm now using my even older, backup E1E with KX1 head. Ira
 
I received my replacement tailcap from SF yesteday. I forgot what fresh knurling felt like... the knurling on the body is smooth and shiny compared to that of the grippy tailcap.

Thanks Surefire!!!
Ira

iwolf81 said:
The tailcap on my two year old E1L just failed me, and SF customer service is sending me a new one at no-charge! I'm now using my even older, backup E1E with KX1 head. Ira
Click to expand...
 
nilfire77 said:
My barely used E1e executive tailcap just failed on me! I mean, this is truly absurd for such a "high end" flashlight! What do I do now? How difficult would international RMA be, since I'm not residing in the US. Any advice from fellow CPFers? *Sad*
Click to expand...

It's be interesting to see your old tail-cap (the guts). The only SF I ever had fail was an old Z57. The newer one's have a steel ring around the "guts" that's keeps them together...the old one's would break from being brittle. I only say this to bear the point, that SF took the time to figure out what was wrong and do a permanent fix. I recieved a new tail-cap in 5-Days...to Iraq of all places! Hope they help ya out
!
 
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