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At the end of the day, isn't what a company or individual does more important than what they have or haven't said about what they might do? I've been using these lights for 15 years and have had untold replacement parts sent to me to make up for damage. I can't imagine better service or greater peace of mind. :thumbsup:

Midnight Oil said:
Damn it! Got tricked!

"...and switches wearing out is not covered.... Parts and accessories for illumination tools are not covered by this warranty."

So the first several responses to my OP are technically incorrect?

I was lucky that they replaced the tailcap assembly of my recently purchased G2, because it is actually not covered by the warranty?

Well, what about what's considered parts? How does SF know whether the head or body for which one is seeking replacements are from a retail light or are parts purchased separately?

Though I do appreciate SF's recent display of "goodwill" to me, I can't help but feel my peace of mind withering away. It seems I've paid too large a sum of hard-earned money, not just for the G2 btw, just for precarious "goodwill." :sigh:
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If you don't mind, please read my post here regarding my recent Surefire C2 purchase from a fellow member over in the MP:
http://www.candlepowerforums.com/vb/showpost.php?p=3533059&postcount=39

Do you think there is a good chance Surefire will honor my purchase and replace the parts. I don't think I have the right to demand a replacement, btw, given how the light was purchased, but if Surefire does replace it, are they not loosing money doing so, or have they factored that into the retail price?

Thanks.
 
Midnight Oil said:
If you don't mind, please read my post here regarding my recent Surefire C2 purchase from a fellow member over in the MP:
http://www.candlepowerforums.com/vb/showpost.php?p=3533059&postcount=39

Do you think there is a good chance Surefire will honor my purchase and replace the parts. I don't think I have the right to demand a replacement, btw, given how the light was purchased, but if Surefire does replace it, are they not loosing money doing so, or have they factored that into the retail price?

Thanks.
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Sir I don't mean to be rude at all but after about 30 seconds of carrying it that's what it's gonna look like. As long as the clip feels strong then I don't really see the problem.
 
Midnight Oil said:
If you don't mind, please read my post here regarding my recent Surefire C2 purchase from a fellow member over in the MP:
http://www.candlepowerforums.com/vb/showpost.php?p=3533059&postcount=39

Do you think there is a good chance Surefire will honor my purchase and replace the parts. I don't think I have the right to demand a replacement, btw, given how the light was purchased, but if Surefire does replace it, are they not loosing money doing so, or have they factored that into the retail price?

Thanks.
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Yes. Surefire guarantees that the light (and its constituent parts) will work, irrespective of the owner. Its enough that a part that they made doesn't work properly.

Don't really know if the clip being off center will qualify for a replacement though...
 
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I will post my recent experience with Surefire customer service!
I recently called them about an L4 that was acting up... I've purchased a couple dozen Surefires over the last 6 or 7 years and this is the first issue I've ever had that wasn't tailcap related, we all know the Z57s and Z58s had issues...
Anyway I called described what was going on they told me to send it in. I even threw a Z58 in the box that had been acting up...
I got the L4 back today with a new head, new tail cap and they even swapped out the Z58 for a new one. I was very happy and even told my wife I wouldn't have had any problem with paying a service charge to get this 4 year old light back to new again!
 
Mikeg23 said:
Sir I don't mean to be rude at all but after about 30 seconds of carrying it that's what it's gonna look like. As long as the clip feels strong then I don't really see the problem.
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Having owned 8 C2/3 & M2 Centurions and a D2 & D3 Defender, the crooked clip syndrome is normal. Doesn’t affect the functionality of the clip so it doesn’t bother me. If the clip broke, that be a different story....
 
Bend the clip back into place. Problem solved.

Anyone ever catch a pocket knife clip on a counter or drawer or something? I sure have. I take it off, bend it back into place and put it back on. In this case, bend it the other way and call it a day. Simple fix.
 
It's not just the clip. I also mentioned that there are nicks on the tailend threads that my nails can snag on.

There is also the switch which is too stiff to allow the use of the Roger's technique.

Two more things that I haven't mentioned are a cloudy lens that does not come clean with detergent and a lens cleaning cloth for eyeglasses.

Also, mismatching color. I know it's been discussed before, but the body looks OD, while the head and tailcap are clearly grey.

Not here to argue whether these are sufficient grounds warranting a replacement, just asking people's opinion on whether these "issues" are acceptable, given the price of this light.
 
Copy and paste that previous post you made and email Surefire. That is too much complaining not to get a warranty on a high dollar item.

I use "complaining" in a non derogatory way.

:thumbsup:
 
Midnight Oil said:
Not here to argue whether these are sufficient grounds warranting a replacement, just asking people's opinion on whether these "issues" are acceptable, given the price of this light.
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The issues you have mentioned are "acceptable" considering how you acquired the light. Had the light been shipped to YOU in the packaging, then everythnig but the nicks in the tail cap would have been acceptible.

1) The clips will be like that as others have stated
2) The Ano will be mismatched to some degree on all SF's (and add's character to a light, as I'm sure others will agree). SF knowingly assembles mismatched ano. lights because they're built primarily for function.
3) The tail-caps can be "stiff" especially if it's unknown how long the light has been in it's pacakging. Throw a LITTLE lube ON and just above the O-rings, and it will losen up.

Given that you recieved the light out of packaging, the nicks could have been made en-route, or could have been made by the seller while removing/packaging the lights. Either way, details like that should be worked out between buyer and seller...that being said, the question if it's acceptable doesn't even really need to be addressed to SF in this case.

The other 3 "issues" are considered "normal" by most CPF'ers/SF Addicts.

Hope this help ease your mind.
 
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dudemar said:
OTOH I had a P61 from my 6P blow prematurely. I emailed SF and they said to reply with my address so they can send out a new one. 3 years, 8 months and 13 days later I have yet to receive a replacement, much less a correspondence.
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Some slip through the cracks. I've received 3 lamp assemblies from them over the years, no problem.
 
I sent them a G2 once and they got it working. No questions. Guess that's why I use them. No problems here with them.
 
Midnight Oil said:
If you don't mind, please read my post here regarding my recent Surefire C2 purchase from a fellow member over in the MP:
http://www.candlepowerforums.com/vb/showpost.php?p=3533059&postcount=39

Do you think there is a good chance Surefire will honor my purchase and replace the parts. I don't think I have the right to demand a replacement, btw, given how the light was purchased, but if Surefire does replace it, are they not loosing money doing so, or have they factored that into the retail price?

Thanks.
Click to expand...

I did...I would be amazed if the answer is not "yes." Call them, let us know?
 
Update:

Well, I sent an email to SF CS in which I mentioned the nicks on the tailend threads and the difference in the color of the HA finish.

I've received a polite response explaining that "damaged threads are not covered under the warranty," and, regarding the HA finish, something to the effect of "that's just the way it is."

So the lesson for me is, think thrice about not purchasing retail from an authorized dealer, becauce the SF warranty, which might differ depending on which SFSR you're communicating with, might not always be generous.
 
have you had to pay out of your pocket to send the light to them for warranty work?

I had to bring mine to my local dealer and then they charged me to send it in.
 
In my email, I did ask whether I could send in the light. Though this was not addressed directly my the SR, I infer from his response that it pretty much would not make a difference, since the warranty does not cover it.
 
I've had a couple of 07 switches replaced and as couple E2D clickies replaced as well. While I was last deployed I was in need of some MN03 lamps since I had no local source to find them they just sent 3 over for myself and a buddy. Lucky? Their stuff is pricey but I'll keep buying with a CS track record like this.
 
Buy once and have a lifetime supply of replacement parts?

I guess the potential differences in warranty run both extremes.
 
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