Surefire Guarantee

[angelofwar]

As mentioned earlier.
My 6P lens cracked from a fall of 3 ft. from my dresser on top of a box full of plastic CD cases. I have dropped cheap Chinese lights from higher on concrete with minor damage.
Unfortunately I still have not tried Olight, Nitecore, etc.

Not really much of a comparision...a glass lens breaking and a light with a plastic lens not breaking...

You give up a "break proof" (plastic) lens for a glass lens that don't scratch, has better light trasmission, and is easier to clean. SF did go away from glass for most of there lens, but I still prefer the glass ones. And as stated, comparing a glass lens breaking to a plastic one that doesn't isn't really a comparission at all...:shrug:

 

[Search]

To consider this question you do need to look at the QC process as well.

Jetbeam - on par with the M2, C2, 6P, 9P. But horrendous QC.
Olight - Better QC than Jetbeam but still not at SF standards.
Fenix - This is contentious, but from my experience I have not received a single defective light or a light that has failed (unless I planned for it to fail). Quality on the TK, LD and PD series from 2008 onwards are up to par (or exceed) SF. The TA series...

Looking at this from another POV, if I purchase SF it's not for the build quality or warranty. It's for the:
1. TIR optics
2. Host (Older models)
3. Lego-ability
4. Ability to disassemble the light in a pinch and replace what's wrong, rather than have the whole light sent back
5. Accessories, eg IR filter

Seriously?

 

[FlashKat]

The cheap Chinese lights have glass lenses.
I did get off track on the subject of Surefire guarantee, and apologize to the OP.
As mentioned before I probably got the wrong CSR.

Not really much of a comparision...a glass lens breaking and a light with a plastic lens not breaking...

You give up a "break proof" (plastic) lens for a glass lens that don't scratch, has better light trasmission, and is easier to clean. SF did go away from glass for most of there lens, but I still prefer the glass ones. And as stated, comparing a glass lens breaking to a plastic one that doesn't isn't really a comparission at all...:shrug:

 

[Midnight Oil]

The cheap Chinese lights have glass lenses.
I did get off track on the subject of Surefire guarantee, and apologize to the OP.
As mentioned before I probably got the wrong CSR.

No problemo. My questions have been answered by multiple fellow members anyway. I find most discussions on CPF helpful. If gives one a sense of things. I do understand your frustration with the seemingly lack of response from SF. Maybe being in Northern California helps. My recent and only experience with SF's CS was positive.

 

[Search]

I find email works best. I email my problem, and each time Brenda has shot me one back either later that day or the next morning asking for my address :nana:

 

[DimeRazorback]

Jetbeam - on par with the M2, C2, 6P, 9P. But horrendous QC.
Olight - Better QC than Jetbeam but still not at SF standards.
Fenix - This is contentious, but from my experience I have not received a single defective light or a light that has failed (unless I planned for it to fail). Quality on the TK, LD and PD series from 2008 onwards are up to par (or exceed) SF. The TA series...

Your sentences completely contradict one another.
In fact everything you have written contradicts your statement that they are at par or exceed in build quality.

Jetbeam - on par, but horrendous QC :shrug: You have just stated that they are not at par by stating that they have horrendous QC.
Olight - Better QC than JB but still not SF standard (:thinking:) Once again, you have stated that they aren't at par.
Fenix - From 2008 onwards are up to par, or exceed... How do you even know this? What is your background? How many different lights have you handled? How many SF's have you abused? How many warranty repairs have you actually had with SF?

 

[chanjyj]

Your sentences completely contradict one another.
In fact everything you have written contradicts your statement that they are at par or exceed in build quality.

Jetbeam - on par, but horrendous QC :shrug: You have just stated that they are not at par by stating that they have horrendous QC.
Olight - Better QC than JB but still not SF standard (:thinking:) Once again, you have stated that they aren't at par.
Fenix - From 2008 onwards are up to par, or exceed... How do you even know this? What is your background? How many different lights have you handled? How many SF's have you abused? How many warranty repairs have you actually had with SF?

You do seem to be baiting me but I'll what you wrote in good faith. :wave:

1. I'm talking about build quality, not QC standards. I was trying to get the message across that while their quality may be up to SF standard, their QC isn't. But, a perfect light from Jetbeam and Olight are up to SF standards.

2. Fenix, "from 2008 onwards". You probably misunderstood my statement.
I used 2008 as a benchmark to exclude all prior lights eg P3D. When I say Fenix I am referring to the "successor" models (eg P3D to PD30).

3. How many SFs I've abused? :shakehead

4. How many warranties? :shakehead
As an international customer, trying to get SF to reply my email is like forcing a horse to bark. Trying is such a pain it's not worth the effort - I'd rather buy a replacement at the marketplace. (To their credit, they've finally replied my email and promised to mail me a new bezel a few days ago)

Anyway I think I've veering off-topic. Apologies to the TS!

 

[DimeRazorback]

Baiting?
Is that a joke?

If anyone is baiting, it is you with your ignorance filled post.

QC and build quality are directly related.
How can you ensure good build quality is you have poor QC?

I take it that you haven't abused any SF's for work or play. I definitely have, and I know that they live up to the standards that they are sold to be at. I have thrown them in the air whilst on, off, during rain, during hail, whatever! I have tested them out in various ways, and they have succeeded.

I have also had a number of warranty repairs/replacements... a number of those were due to my torture testing... no questions asked.

You seem to have taken my questions as if they were aimed to offend, or as you said "baiting". They were simply aimed at trying to find out where you get these ideas of build quality that you so confidently posted. You shake your head at the idea of abusing SF lights, so how is it that you know that those other brands do stack up to the same build quality?
I have tested various brands, and SF and Malkoff are the only two mass produced brands that I would use for work or play (not including custom builds). There are various reasons behind this decision.

Judging by your ducking and weaving of my questions, and attempting to draw question to their validity by making them appear to be baiting, I take it that you don't have very much experience in what you are talking about at all...

 

[chanjyj]

Baiting?
Is that a joke?

If anyone is baiting, it is you with your ignorance filled post.

QC and build quality are directly related.
How can you ensure good build quality is you have poor QC?

I take it that you haven't abused any SF's for work or play. I definitely have, and I know that they live up to the standards that they are sold to be at. I have thrown them in the air whilst on, off, during rain, during hail, whatever! I have tested them out in various ways, and they have succeeded.

I have also had a number of warranty repairs/replacements... a number of those were due to my torture testing... no questions asked.

You seem to have taken my questions as if they were aimed to offend, or as you said "baiting". They were simply aimed at trying to find out where you get these ideas of build quality that you so confidently posted. You shake your head at the idea of abusing SF lights, so how is it that you know that those other brands do stack up to the same build quality?
I have tested various brands, and SF and Malkoff are the only two mass produced brands that I would use for work or play (not including custom builds). There are various reasons behind this decision.

Judging by your ducking and weaving of my questions, and attempting to draw question to their validity by making them appear to be baiting, I take it that you don't have very much experience in what you are talking about at all...

DimeRazorback, I NEVER once mentioned that SF is not up to standard.
I used them as THE standard, the level China models should be benchmarked against?

QC and build quality are related, but in my initial post I was replying to RobertM, where he was only comparing build quality. If we were to take into account QC then warranties would also have to be taken into account.

 

[Size15's]

I'm disappointed this thread has lurched off topic.
If we can't stick with SureFire and it's flashlight guarantee we needn't continue with this thread.

 

[Midnight Oil]

I think it helps to differentiate between the quality of the flashlight body and that of the drop-in module or integral electronics.

I'm not surprised that other makers might have caught up or exceeded SF in the body quality department, but I do believe, they're still a ways off when in comes to rock solid dependibility of the modules or electronics.

I myself have gone into purchasing SF products with high expectations for quality, logical design, CS, and fitment compatibility with aftermarket P60 drop-ins. Perhaps, they, too, are too high to be reasonable, even if it is Surefire.

 

[FlashKat]

I did use the email method, and Surefire still would not warranty unless I sent the broken bezel back even though I informed them that I needed to use it for work. I am just glad majority of the people have had good customer service.
Midnight Oil- Thanks for understanding, and I am sure you will have good experiences with Surefire.

I find email works best. I email my problem, and each time Brenda has shot me one back either later that day or the next morning asking for my address :nana:

 

[Search]

I don't really understand it. I accidentally got a lot of chlorine water in an E1B tail cap. A day of drying and some Nano-Oil solved it. Every few months I would give it a few drops. Finally it gave out and quick email had a new one in the mail the next day.

The only other thing I've ever needed fixed was the grip rings on my M3 that were 5 or more years old wore off. Well one of them did. I'm not entirely sure when the last owner bought it but mother nature took care of it. Even when I said it was the larger ring she had a whole new set in the mail that same day.

Now depending on when you sent the email, they might have thought it was the new, all in one, 6P bezel. In which case if you didn't send the bad one you could possibly scam them and have a free extra.

If they were aware if was the older, with the P60L module, I'm lost as to why that happened.

I email [email protected] and the same woman always responds. Well, those two times anyway.

I did use the email method, and Surefire still would not warranty unless I sent the broken bezel back even though I informed them that I needed to use it for work. I am just glad majority of the people have had good customer service.
Midnight Oil- Thanks for understanding, and I am sure you will have good experiences with Surefire.

 

[FlashKat]

What is the new all in one 6P bezel?
That is the email address I tried.
They probably thought I was trying to scam them for an extra bezel which I can't blame them, but they could have even requested me to send a picture.
I really appreciate your help.

I don't really understand it. I accidentally got a lot of chlorine water in an E1B tail cap. A day of drying and some Nano-Oil solved it. Every few months I would give it a few drops. Finally it gave out and quick email had a new one in the mail the next day.

The only other thing I've ever needed fixed was the grip rings on my M3 that were 5 or more years old wore off. Well one of them did. I'm not entirely sure when the last owner bought it but mother nature took care of it. Even when I said it was the larger ring she had a whole new set in the mail that same day.

Now depending on when you sent the email, they might have thought it was the new, all in one, 6P bezel. In which case if you didn't send the bad one you could possibly scam them and have a free extra.

If they were aware if was the older, with the P60L module, I'm lost as to why that happened.

I email [email protected] and the same woman always responds. Well, those two times anyway.

 

[ebow86]

What is the new all in one 6P bezel?
That is the email address I tried.
They probably thought I was trying to scam them for an extra bezel which I can't blame them, but they could have even requested me to send a picture.
I really appreciate your help.

The new 6P's don't use a bezel with a dropin LED like the p60L, the bezel is one solid unit with the LED sealed up inside. http://www.surefire.com/KX4-LED-Conversion-Head If the CSR though this is what you had, seeing as they go for over $50, I could see them wanting you to send the old one in.

 

[FlashKat]

ebow86
Thanks for the info.
I have the incandescent 6P that the drop-in is separate.

The new 6P's don't use a bezel with a dropin LED like the p60L, the bezel is one solid unit with the LED sealed up inside. http://www.surefire.com/KX4-LED-Conversion-Head If the CSR though this is what you had, seeing as they go for over $50, I could see them wanting you to send the old one in.

 

[430Scuderia]

delete

 

[RobertM]

...but they could have even requested me to send a picture...

Did you suggest this to them as an alternative?

 

[TomH]

Say the switch falls apart. Call them and you get a new switch.
No registration needed.

You might want to read the warranty again. Surefire states in their guarantee that they DO NOT cover switch assemblies.

Link: http://www.surefire.com/guarantee

 

[Search]

You might want to read the warranty again. Surefire states in their guarantee that they DO NOT cover switch assemblies.

Link: http://www.surefire.com/guarantee

They replaced one of mine no questions asked. It arrived in 3 days, which was very very surprising.