Surfire Time Unknown!!!

[Cornkid]

I just called up Surefire and they told me that they had just recieved the light. I then asked them they would be done with it and this is what I got.

The e1e, to repair, would take them 2 weeks.
The kl1.... the time to repair is UNKNOWN!!! I might wait for a whole month for all I know. And I HATE waiting. Why does it take that LONG!!! /ubbthreads/images/graemlins/frown.gif /ubbthreads/images/graemlins/frown.gif

-tom

 

[code09]

they told me the L2 would be 6-8 weeks....i think one month is underestimated.

 

[oldeng95]

well, they told me that the type 3 HA is not under waranty.
my 6p is needing some help
Paul

 

[Cornkid]

That sucks! I know their lights are good... but this is the second light that my family had to return for problems..... Whats up! /ubbthreads/images/graemlins/frown.gif

-tom

 

[Lux_Luminous]

They've had my KL6 since the FIRST WEEK OF NOVEMBER! /ubbthreads/images/graemlins/frown.gif

/ubbthreads/images/graemlins/eek.gif /ubbthreads/images/graemlins/banghead.gif /ubbthreads/images/graemlins/rant.gif


"Lux" /ubbthreads/images/graemlins/mad.gif

 

[cdf]

I have heard that the boys in the sandbox are getting priority . I guess thewy need their stuff more than us . Size 15 would likley know , he's well dialed in .

 

[Size15's]

Sometimes, perhaps due to the batch product nature of the production and assembly of some SureFire components, there may be a wait if there is no excess stock.

SureFire are actively supporting the "boys in the sandbox" and theatres all around the world. Perhaps the demand for certain models is taking priority. I don't know.

SureFire are very busy - the demand for their products and services is extremely high.

I guess that if I had sent something into SureFire for repair I'd want to make friends with those people answering the phones and in tech support so they keep me informed etc.

Al

 

[Cornkid]

I dont think that it is possible.

-tom

 

[voodoogreg]

Surefire great light's but imho terrible business.
I just got off the phone with them over a two month on going order blunder they made, i ordered two KL-1's, and only got one, but I am a ghost in there computer system.
they now what my CC # to help search, and frankly I am afraid to give it to them, after bungling everything.
I have bought batt's, and of course received the one KL-1,
but judging by there tone it look's like i will not be getting the KL-1 i paid for.(and after getting the blow off for 2 mth's, and being made to look like I am trying to snag a free one) God i am mad!! I do intend to put jeer up,
if this end's up not being fixed.

I LOVE there product's but I fell raped over all this, and now knowing a repair could be a nightmare don't help.VDG
I will not ever buy SF product's from SF again

 

[voodoogreg]

[ QUOTE ]
Size15's said:
Sometimes, perhaps due to the batch product nature of the production and assembly of some SureFire components, there may be a wait if there is no excess stock.

SureFire are actively supporting the "boys in the sandbox" and theatres all around the world. Perhaps the demand for certain models is taking priority. I don't know.

SureFire are very busy - the demand for their products and services is extremely high.

I guess that if I had sent something into SureFire for repair I'd want to make friends with those people answering the phones and in tech support so they keep me informed etc.

Al

[/ QUOTE ]

Sorry that don't wash. after my problem's (see above)
I understand and support there position in respect to the war. but gov contract's provide money, and I know you can't just ramp up the "hardware" to make more light's but companies in the same situation do usually hire some extra staff for office and other non manufactoring spot's.
I never talked with , or received a E-mail for a month during which I called/mailed every other day. sorry the war has no impact on that. having a influx of cash should remedy a lot of thing's.
I got a small side business for music gear, I sell a roadcase brand that is used by the military almost exclusively (70 % of the case co's biz is uncle sam.)
there back ordered and streached as far as they can go but they hired more staff to at least keep customer service rolling even if it's just to take back order's and let the dealer's/public know thing's are this way. VDG

 

[code09]

i agree with voodoo...i think now adays what filters a big company from a smaller company is their customer service...not so much their products. Dell and ibm are great examples. Those companies will always get customers to return.

 

[Size15's]

What I can suggest is that you contact SureFire's Customer Service Manager and hope that by explaining how you feel you have been treated SureFire can see where you feel they need to improve.

Al

 

[KevinL]

VDG, try dropping jcciv a PM sometime if you ever need any more Surefire components /ubbthreads/images/graemlins/smile.gif

 

[code09]

[ QUOTE ]
KevinL said:
VDG, try dropping jcciv a PM sometime if you ever need any more Surefire components /ubbthreads/images/graemlins/smile.gif

[/ QUOTE ]

Agreed, hes the best. jcciv, also known as surefireparts on ebay....great customer service

 

[voodoogreg]

KevinL, moephiues, you can bet on it! after another,"promise to call" after my post, no one did. I do feel i am SOL, and effectively now own "one" 112.00 dollar KL-1. /ubbthreads/images/graemlins/icon23.gif I even bought a box of batt's, from them that they have no record of.(won't do that again either, 4 died from the "SSDS" (surefire sudden death syndrome)
Hello jcciv VDG calling........VDG

P.S.
thanks guy's as alway's kevin, that's for the recommendtion, your tips and comment has educated this newbie graduate. your help is alway's appreciated, and i feel a little better about knowing of another port to get SF from. thanks!

 

[KevinL]

Glad I could be of help /ubbthreads/images/graemlins/smile.gif I love the SF lights, but I don't really like their sales policy, because it makes it so much harder for international users to get hold of them. I'm glad I don't have to do without!

 

[shabbasuraj]

For the many reasons mentioned above, SureFire will never get my money.

 

[Cornkid]

It is sad that they dont give enough effort. With a bit more, they would get allot more money! I REALLY hope my kl1 returns soon!!!

-tom

 

[RH]

VDG,

Don't let them get away with screwing you out of a KL1. Call your credit card company and tell them to initiate a charge back.

I have only made 2 purchases from SF (an L4 and U2) and both needed to be returned for repair.

 

[beezaur]

Have you guys tried writing an old fashioned letter?

In the rare case that I have business go bad, a letter seems to be the most effective thing. I keep it short (1/2 page max), to the point, and, above all, polite. It seems like there is something about a good letter that keeps you from being swept (too far) under the rug.

Just an idea.

Scott