I have an intermittent problem with my brand new Arc-AAA Premium flashlight, ordered 16-Feb-04, received 18-Feb-04. I ordered it through the website and have used the supplied Duracell battery. On three different days it failed to turn on and each time I had to remove the head completely (after turning the head tight and loosening it half a turn and repeating a half-dozen times with no result). The last time was Monday, 23-Feb-04, and I had to remove the head and screw it back on twice before it turned on. A half hour later, after several successful attempts, it failed to turn on again despite multiple attempts ... then it turned on after I removed the head and screwed it back on. I sent an email to Arc sales on Monday night and they haven't replied yet, so I'll call them tomorrow morning (Thurs Feb 26th).
I really like the size, weight, and light power of this tiny flashlight, I want to take it as a dependable backup light for various activities, so I hope they can get it working correctly.