leddite
Enlightened
X5 that won\'t goto sleep and Outpost.Com "issue"
i ordered one of those $25 black body blue light Inova X5s from Outpost.Com (they prefer to call Inova as Emissive Energy ;>) ...
open light, feed light, really bright blue! great. twist to turn off. it won't GO to sleep. i figured that it was a spacer issue, and quickly made one, and that was okay, but dammit, i want this thing to work properly (boo hiss!)
called Inova quick to check their policy, in case Outpost is cranky; they have a "ship us the light, with $3, and we'll make it right policy". okay, that's "okay" i guess if the light was "old and had issues" but not for new.
called Outpost, was told a number of shocking things.
first off, if you have your package shipped ground or anything under $500, the Airborne Express drop off person doesn't require signature, and can just drop the package at your door, porch, in the bushes, etc AND they are NOT responsible if you can't find it. if they claim it's delivered, that's your issue. this apparently is mentioned on outpost's site someplace in small print - great; i ordered via the phone! was not told anything about this. feh. if i hadn't been home, i can almost guarantee that the package wouldn't have been there when i looked for it.
second, the rma process requires you to ship the unit back at your cost. still, that's $3 cheaper than the Inova return policy. they'll immediately ship your "new" product to you, but ding your credit card again. nice. once they receive your package [if/when], determine it's "good enough", and other magic, after some period of time known only to them, they'll credit your card again. assuming everything passes the bar of course.
the lady i talked to was very clear on all their policies THIS time. hah. she very nicely is next-daying my return item (second P&H isn't charged ayway, but next day isn't usual?)...
well, off to the post office before THEY close. i don't want this thing one second longer than i have to have it.
growf!
i ordered one of those $25 black body blue light Inova X5s from Outpost.Com (they prefer to call Inova as Emissive Energy ;>) ...
open light, feed light, really bright blue! great. twist to turn off. it won't GO to sleep. i figured that it was a spacer issue, and quickly made one, and that was okay, but dammit, i want this thing to work properly (boo hiss!)
called Inova quick to check their policy, in case Outpost is cranky; they have a "ship us the light, with $3, and we'll make it right policy". okay, that's "okay" i guess if the light was "old and had issues" but not for new.
called Outpost, was told a number of shocking things.
first off, if you have your package shipped ground or anything under $500, the Airborne Express drop off person doesn't require signature, and can just drop the package at your door, porch, in the bushes, etc AND they are NOT responsible if you can't find it. if they claim it's delivered, that's your issue. this apparently is mentioned on outpost's site someplace in small print - great; i ordered via the phone! was not told anything about this. feh. if i hadn't been home, i can almost guarantee that the package wouldn't have been there when i looked for it.
second, the rma process requires you to ship the unit back at your cost. still, that's $3 cheaper than the Inova return policy. they'll immediately ship your "new" product to you, but ding your credit card again. nice. once they receive your package [if/when], determine it's "good enough", and other magic, after some period of time known only to them, they'll credit your card again. assuming everything passes the bar of course.
the lady i talked to was very clear on all their policies THIS time. hah. she very nicely is next-daying my return item (second P&H isn't charged ayway, but next day isn't usual?)...
well, off to the post office before THEY close. i don't want this thing one second longer than i have to have it.
growf!